Some truths are universal. •The sun rises in the east •The truth is the truth even if no one believes it •Nature weeds out the stupid
I was in St. Louis a couple weeks ago attending a conference. As I waited in line for a lunch table I listened to the conversations around me. What I heard made me realize that we live in a world of divergence. People seemed to either totally agree on a topic or totally disagree. There wasn’t much discussion or
What would your employees do when faced with a frustrated, exasperated customer? I had an experience last Saturday that blew my socks off. I needed a black toner cartridge for my laser printer. My favorite store for this item is Cartridge World in Cambridge. I know the owners Steve and Renee Horbul and they’ve always given great service at a
This is a true story. Imagine you’re 93 years old and living in a nursing home. Your days run one into another with little diversion. As you sit in your chair, stories of your life play through your mind: your favorite song, your first kiss, your wedding day, your bowling team, the tragic death of your daughter and on and
In the early years of our business, my husband did the sales. He was pretty good at selling but he absolutely hated it. He was tremendously relieved when I came on-board at Raven Machine & Tool and took over the sales and marketing.
In a previous life I was a headhunter. I scoured the region looking for just the right people to fill jobs. Applicants were screened and tested and interviewed. Only the best two or three got “live” interviews. The role I played was mostly detective; the higher the position, the deeper I dug. It was pretty easy to ferret out the