Please Don’t Make Me!

My friend Susan isn’t very adventurous.  In fact, when anyone suggests a trip to another country or even another state she turns them down flat.  “I’m not much of a traveler,” she’ll say.  The truth is, the very thought of traveling to a strange place makes her feel uncomfortable and pushes her out of her comfort zone.   

It’s Bosses Day, Pay It forward

One of the biggest challenges  of owning a business is managing people.  Some business owners seem to be natural relators; they were born with the gift of hiring good people and achieving great results through them.  For others, it is not so easy.  

6 Ways To Have More Fun Running Your Business

I was having coffee with a business owner last week.  He was describing some of the challenges he was facing.  He wrapped up his litany with the words, “Running my business just isn’t fun anymore.”   

Light Bulb Moments – Bring ‘Em On!

I love going to conferences and being exposed to new ideas.  That’s why I attended the MREA Energy Issues Summit last week and that’s where I had my most recent “light bulb” moment.   

What Million Dollar Customer Have You Ignored today?

Have you ever had a bad car-shopping experience?  Jim, an acquaintance, was shopping for a high end, luxury car.  He contacted six dealerships.  All sold expensive cars, yet only one showed genuine interest.  The manager took all the time Jim needed, was highly knowledgeable and even told him when he could come back to look at a new model just

“They beat me up… But I kind of liked it.”

One of the things that I enjoy most about my work is that I get to meet all kinds of people in many different types of businesses.  Each individual brings his/her own unique personality, skill set and strengths to the table.   

For goodness sake, pay attention!

For goodness sake, pay attention! A friend of mine recently went to Mexico; the airports coming and going were packed. Long lines snaked through the terminal as people waited to go through security. As they waited, some texted, and texted and texted – one after another – totally oblivious of their surroundings until the moment the agent asked for their