Have You Watered Your Customers Lately?

Linda LaitalaAround The Table, Business, Leadership, Management, Marketing, Sales, WorkLeave a Comment

A friend is engaged in a serious conversation with the United States Postal Service about why it is taking a package eight days to travel 400 miles.  To their credit, USPS is doing a commendable job of keeping her informed of their activity on her behalf. The product isn’t arriving any sooner, but the open communication does make it more

Can You Afford to Ignore Customers?

Linda LaitalaAround The Table, Business, Employees, Leadership, Management, Marketing, Quotes, Sales, WorkLeave a Comment

Jim went shopping for a high-end, luxury car. He showed up at six dealerships in jeans, driving a compact rental. All sold expensive cars, yet only one showed genuine interest. The manager took all the time Jim needed, was highly knowledgeable, and even told him when he could come back to look at a soon-to-be-released new model.

I Can’t Fire Him!

Linda LaitalaAround The Table, Business, Career, Employees, Leadership, Management, Marketing, Quotes, Sales, WorkLeave a Comment

At a recent Roundtable meeting, David shared his concern regarding an employee who was padding his timecard with overtime hours he wasn’t working. This wasn’t the first time Joe had been caught stealing; the last time it was for taking scrap material. Unfortunately, Joe is the only person who performs a complicated assembly process in the factory. So, David has