Have You Watered Your Customers Lately?

My husband is engaged in a serious conversation with the United States Postal Service about why it takes a package 8 days to travel 400 miles.  To their credit, USPS is doing a commendable job of keeping him informed of their activity on his behalf.  That positive activity doesn’t however get the product to his customer any faster, and the

Discipline, Accomplishment And Self-Worth

People procrastinate.  Procrastination, distraction and being overwhelmed are usually signs of fear. They fear not being good enough, of being criticized or of being insufficient.  Activities get postponed and moved from one To-Do list to another.   

Motive, Means & Marketing

A friend of mine is a big fan of TV police shows.  She delves into every story as investigators determine motive, means and opportunity.  What was the reason behind the crime?  Was a weapon used?  Did anyone have cause? Scientific rigor is used in ferreting out all the information, checking alibis, access and witnesses.  Adhering to a strict process is critical

Don’t Get Caught Without An Answer

When I owned Raven Machine and Tool, I made a list of companies I wanted on my customer list.  Tennant was at the very top.  They had a reputation for producing top quality products.  They were loyal to suppliers, paid promptly and when potential customers saw you worked with Tennant they knew you were a good supplier.   

No Succession Plan? It’s A Recipe For Disaster

I admit it. We didn’t have a succession plan for our business. We didn’t talk to our attorney or our CPA before we put our business on the market; we just talked to our broker who advised us to talk to our attorney and CPA.  We were stupid-stupid-stupid and it cost us tens of thousands of dollars.