In 1995, Kevin Plank, a 22-year-old University of Maryland athlete, was tired of always needing to change out of his sweat-soaked t-shirts. He noticed his compression shorts always stayed dry. This sparked an idea.
Customer Onboarding – Do You Do It?
There was a time when bringing on a new customer was a straightforward three-step process: You received the contract. (Surprise!) You delivered. (Hopefully on time and to expectation) You got paid. (Optimistically as promised)
This is the Day! It’s All About Customers
“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” – Steve Jobs
What Does the Other Person Want?
The ability to persuade is a valuable skill. It translates into making a huge sale, convincing people to follow your leadership, getting customers to pay bills on time, and assisting in passing legislation that’s important to you.
It Is What It Is
A member of our ZOOM meeting this week: “I am so over agonizing about COVID 19. I’ve got to get on with my life and start running my business again. I can’t control everything, but I can run my business proactively and stop worrying. It is what it is. Time to move on.”
Build A Bridge To Tomorrow
This pandemic has many of us remembering the shock and response to 9/11: both unforeseen events have changed the way things happen in our world. Barbara Corcoran, millionaire real estate broker and Shark Tank star learned a few lessons after nearly going broke after 9/11. “When things go south, they often come back like gangbusters.”
How to Say Goodbye
After many years and thousands of dollars in services, Marie’s favorite stylist retired from XYZ Salon. Marie tried unsuccessfully to find another stylist that made her look and feel as good as her previous one had but to no avail. Frustrated, she scheduled an appointment at a different salon. She was thrilled with the results.
Slower is Faster
When work is piled up it’s easy to get stuck, feeling that you need to rush through everything. But when you hurry too much, you’re prone to make mistakes and miss opportunities. You “can’t see the forest for the trees”. We get stressed and forget that we can increase our speed if we first slow down.
Two Longs And A Short
The phone in my grandmother’s house was big and brown with the earpiece hanging on a wishbone shaped hook. When the phone rang two longs and a short, my grandmother would pick it up knowing it was for her or someone in her family. When it rang just two longs, my grandmother would also pick it up (but quietly) because
This Morning I Am Grateful For…
My blog arrives on Thanksgiving, the fourth Thursday of each November. It is a blessing to be able to share Thanksgiving with you every year. I have started a new ritual and want to share it with you.