In her book Radical Candor, author Kim Scott identifies two types of employees: Rock stars and Super stars.
Things Better Left Unsaid
We have all said things better left unsaid, blurting out a thoughtless remark we wish we could take back. There seems to be an impulse in the back of our minds prompting us with a sharp retort that may be inappropriate or hurtful. The advent of Facebook has made this a more frequent occurrence. It’s even easier to be sarcastic
Death Bed Confessions
Bronnie Ware was a palliative caregiver for 8 years. The experience resulted in a book The Top Five Regrets of the Dying: A Life Transformed by the Dearly Departed. She shares the thoughts, wishes and regrets of those she cared for in their last few weeks of life.
Who’s Your Target? Competitors or Customers?
Kwik Trip more-than-just gas stations are cropping up all over and often across the street from a competing gas station. In St. Cloud on Tuesday, their gas was $2.439 – across the street it was $2.599. Thursday the prices were reversed: gas at the competitor’s station was $2.439 and at Kwik Trip it was $2.599.
Do Not Enter!
When you think of boundaries, you think of giant fences or “do not enter” signs. Boundaries at work are less obvious.
August 2019 Question of the Month – Top 3 Answers
Here are the top three answers from last month’s Around the Table question for August: “How often have members of your leadership team spoken to a customer in the last 90 days? For what reason?”
The Easy Way Out
“Those who are looking for the easy way out usually have the hardest time finding it.” ~Anonymous Imagine you are confronted with a task. How will you complete it? What are your options: the easy way, the hard way and the smart way.
Tough Times Ahead?
Economically speaking these are interesting times. One day the stock market hits an all-time high, the next week we hear rumors of recession. The United States is basking in 121 months of expansion, the longest in history. But remember the impact of the recession in 2008.
Principles of Achievement
Born in 1883, Napoleon Hill spent his life lecturing and writing the motivational classics The Laws of Success and Think & Grow Rich.
Do you have an idea about how it should be done?
While waiting for an appointment last week, I overheard an employee complaining to his supervisor. The frustrated employee was full of criticisms and getting more and more worked up as he went through his litany of gripes. When he ran out of steam and paused, the supervisor responded. “I hear you. Do you have an idea about how it should