The “Win-Win” Internship: How To Select & Savor Interns Who Will Enrich Your Business While You Enrich Them.

One of my favorite months of the year is September.  O.K., partly because it’s my birthday month (yep, I’m a Virgo), but it’s also the month that a new crop of bright-eyed, bushy-tailed juniors and seniors go back to school.
Each year I contact the accounting teacher and/or business teacher at our local high school and ask them to find me two or three of their brightest and best students to be interviewed for an intern position at my company.   Read More

What Million Dollar Customer Have You Ignored today?

Have you ever had a bad car-shopping experience?  Jim, an acquaintance, was shopping for a high end, luxury car.  He contacted six dealerships.  All sold expensive cars, yet only one showed
genuine interest.  The manager took all the time Jim needed, was highly knowledgeable and even told him when he could come back to look at a new model just being released.   Read More

Gems Overheard On A Shuttle Bus

I took a vacation to Las Vegas last week.  I’m not much of a gambler but I love the energy on Fremont Street.  The unique characters, the bright lights and the largest gold nugget in the world
have an indescribable appeal for me. (Yes I had fun and no I didn’t win any money.)   Read More

Are Your Customers Killing You?

The wrong kind of customer can kill your business.

Most entrepreneurs start their business with a customer attraction philosophy of “bring ‘em on – the more, the better!”   Read More

Who’s Your Number 2?

A couple years ago a member came to my roundtable with the following issue:  “My Dad is dying from cancer in Michigan and I have to be with him.  I don’t have anyone trained to run my company when I’m gone.  What can I do?”   Read More

People Know if You’re Watching

Last week a friend was venting his frustration about his neighborhood coffee shop.  Early every Saturday morning he goes for a run, planning to stop to read the newspaper and have a leisurely cup of coffee when the shop opens.   Read More