There was a time when bringing on a new customer was a straightforward three-step process: You received the contract. (Surprise!) You delivered. (Hopefully on time and to expectation) You got paid. (Optimistically as promised)
What’s one thing you’ve started doing during the pandemic that you’ll continue doing when things return to normal? 1. Customer touches, making a point to be more in contact with them. We’ll keep that rolling. We’re doing a better job of that during COVID than we did before. It’s more of a relationship builder than just calling for the order.I’d
Everything is in flux. People accustomed to commuting to offices are adjusting to working from home. Families are trying to find new and creative ways of interacting and entertaining themselves. Schools (from kindergarten through college) are attempting to find a balance between safety and education.
When COVID-19 struck and forced many of us to start working from home, a somehow old but new conversation started on a vast scale. Suddenly leaders had to find ways to hold their employees accountable while they were out of the office. While grappling with the threat of an ongoing pandemic, trying to adjust to at-home work, and maybe even
Understanding key drivers and how to identify them is critical at any time, but even more so in today’s topsy-turvy business environment. A key business driver is an indicator that has a major impact on the performance of your specific business. The secret to success is identifying essential ones that:
The best boss I ever worked for was so good because … How does that relate to how you manage people today? 1. I worked as a bar manager in college. The owner was so good because he cared. We had some great late-night conversations that went well into the wee hours of the morning. He was interested and he