What’s one thing you’ll stop doing when the pandemic is over? I’m going to stop worrying. I feel like worry has set in more and more, every day I battle it. I worry about the numbers. I want to re-evaluate my current situation all the time and be as realistic as I can be about what I can and can’t
“The single biggest problem in communication is the illusion that it has taken place.” ~George Bernard Shaw When it comes to communication, most of us think we’re pretty good at it. But how often have you told your spouse, child, teammate, or subordinate how to perform a task, only to discover the results are not what you expected?
What’s one thing you’ve started doing during the pandemic that you’ll continue doing when things return to normal? 1. Customer touches, making a point to be more in contact with them. We’ll keep that rolling. We’re doing a better job of that during COVID than we did before. It’s more of a relationship builder than just calling for the order.I’d
Everything is in flux. People accustomed to commuting to offices are adjusting to working from home. Families are trying to find new and creative ways of interacting and entertaining themselves. Schools (from kindergarten through college) are attempting to find a balance between safety and education.
When COVID-19 struck and forced many of us to start working from home, a somehow old but new conversation started on a vast scale. Suddenly leaders had to find ways to hold their employees accountable while they were out of the office. While grappling with the threat of an ongoing pandemic, trying to adjust to at-home work, and maybe even
Understanding key drivers and how to identify them is critical at any time, but even more so in today’s topsy-turvy business environment. A key business driver is an indicator that has a major impact on the performance of your specific business. The secret to success is identifying essential ones that: