What Million Dollar Customer Have You Ignored today?

Linda LaitalaBusiness, EmployeesLeave a Comment

Have you ever had a bad car-shopping experience?  Jim, an acquaintance, was shopping for a high end, luxury car.  He contacted six dealerships.  All sold expensive cars, yet only one showed genuine interest.  The manager took all the time Jim needed, was highly knowledgeable and even told him when he could come back to look at a new model just

Gems Overheard On A Shuttle Bus

Linda LaitalaBusinessLeave a Comment

I took a vacation to Las Vegas last week.  I’m not much of a gambler but I love the energy on Fremont Street.  The unique characters, the bright lights and the largest gold nugget in the world have an indescribable appeal for me. (Yes I had fun and no I didn’t win any money.)   

Who’s Your Number 2?

Linda LaitalaBusinessLeave a Comment

A couple years ago a member came to my roundtable with the following issue:  “My Dad is dying from cancer in Michigan and I have to be with him.  I don’t have anyone trained to run my company when I’m gone.  What can I do?”   

People Know if You’re Watching

Linda LaitalaBusinessLeave a Comment

Last week a friend was venting his frustration about his neighborhood coffee shop.  Early every Saturday morning he goes for a run, planning to stop to read the newspaper and have a leisurely cup of coffee when the shop opens.   

Are you a change wimp or a change wolf?

Linda LaitalaBusinessLeave a Comment

Lean back in your chair and look around.  What do you see? •If you’re reading this on a computer that’s two years old or newer, you might be a change wolf. •If you’re reading this on a computer that still uses a Windows 95 operating system you’re a change wimp.