Have you ever had a bad car-shopping experience? Jim, an acquaintance, was shopping for a high end, luxury car. He contacted six dealerships. All sold expensive cars, yet only one showed genuine interest. The manager took all the time Jim needed, was highly knowledgeable and even told him when he could come back to look at a new model just
Gems Overheard On A Shuttle Bus
I took a vacation to Las Vegas last week. I’m not much of a gambler but I love the energy on Fremont Street. The unique characters, the bright lights and the largest gold nugget in the world have an indescribable appeal for me. (Yes I had fun and no I didn’t win any money.)
Are Your Customers Killing You?
The wrong kind of customer can kill your business. Most entrepreneurs start their business with a customer attraction philosophy of “bring ‘em on – the more, the better!”
Who’s Your Number 2?
A couple years ago a member came to my roundtable with the following issue: “My Dad is dying from cancer in Michigan and I have to be with him. I don’t have anyone trained to run my company when I’m gone. What can I do?”
People Know if You’re Watching
Last week a friend was venting his frustration about his neighborhood coffee shop. Early every Saturday morning he goes for a run, planning to stop to read the newspaper and have a leisurely cup of coffee when the shop opens.
Good Better Best
Good, better, best Never let it rest “Til the good is better And better is the best
Is a Cluttered Desk A Sign of Creativity or….. ?
Paper, paper, paper! It spreads out on my desk, buries more important paper and breeds secretly at night to create still more paper.
No One Is Irreplaceable
I remember it like it was yesterday. I walked into Bob’s office and he was chugging Maalox like it was a bottle of cold beer on a hot day.
Are you a change wimp or a change wolf?
Lean back in your chair and look around. What do you see? •If you’re reading this on a computer that’s two years old or newer, you might be a change wolf. •If you’re reading this on a computer that still uses a Windows 95 operating system you’re a change wimp.
Three BIG mistakes and Countless lessons later…
I heard the sad tale at one of my roundtable meetings – a business owner hoping to phase out of the day-to-day management of his company, promoted a valued employee to be president.