What is one word you would choose to define you in 2021? These are the words chosen by my members to define themselves in 2021. The road is easier together,
What’s the #1 thing you’ll focus on in your planning for 2021? Succession planning. We also need to figure out how to make our business more valuable. ************ Examine the different kinds of memberships and season passes to see if we need to raise prices. We will also look at family memberships; they are increasing. ************ Sales! ************ We’re going
What’s one thing you’ve started doing during the pandemic that you’ll continue doing when things return to normal? 1. Customer touches, making a point to be more in contact with them. We’ll keep that rolling. We’re doing a better job of that during COVID than we did before. It’s more of a relationship builder than just calling for the order.I’d
The best boss I ever worked for was so good because … How does that relate to how you manage people today? 1. I worked as a bar manager in college. The owner was so good because he cared. We had some great late-night conversations that went well into the wee hours of the morning. He was interested and he
What’s Your “Get-Pumped” Song and Who’s The Artist?? Aaron Copeland – Rodeo AC/DC – It’s a long way to the top AC/DC – Thunderstruck Alan Parson’s Project – Eye in the sky (1st 90 seconds) Alicia Keys – Girl on Fire Alicia Keys – No One Awolnation – SAIL Billy Joel – Piano Man Colton Dixon – Through all of it David Guetta Ft.
Call one customer before our May meeting and ask, “What is your biggest challenge today or what is your greatest unmet need?” When talking to customers, I haven’t learned anything new, but it has been validating. Amazon makes it easy to return items, so when customers have issues they don’t understand, they just send the item back saying it didn’t.
What outside the box idea could you invest in today that could start generating income within the next 60 days? I’m creative! I can come up with a million of those outside of the box ideas! Realistically I should be promoting my coaching services a lot right now. I could have more webinars and live streaming Q & A’s that
If there was a downturn in the economy, what 3 things in your business could be eliminated and your company would still run effectively? I’ve started the process already. Walk-ins and phone calls have gone down dramatically. No need for a receptionist, laid her off last Friday. Stopped all non-essential purchases. May need to cut back hours. Consider eliminating someone
Describe your most successful technique for getting customers. We used to do a lot of advertising. Now we focus on social media. I think it’s word of mouth and being consistent in the work we do. We’ve worked a long time on the sympathy business – people who come in say they can always tell which flowers came from our