If you listen to NPR’s Planet Money, you’ll have heard the economics term shrinkflation. Shrinkflation is when the price of stuff stays the same, but the amount you get goes down. They’ve now coined another new economics term: skimpflation.
Where is Your Truth-Teller?
Twenty-five hundred years ago, Israel was in crisis. Corruption was rampant, even among priests and prophets. Jeremiah was the exception. He persisted in clearly telling leaders the truth about their wrong decisions. He warned that dire consequences would fall upon the nation if they stayed on this path. Despite Jeremiah’s messages, they abandoned their values.
Santa’s Secrets to Success
As a child I wondered how Santa could accomplish so much with just the assistance of Mrs. Claus, a few elves, and some flying reindeer. “The Leadership Secrets of Santa Claus” by Eric Harvey. explains all.
Has 2021 been a hard year?
Even during “normal” times, in business and in our personal lives, we encounter challenges and uncertainty. The past year has forced us to live constantly with uncertainty.
Intentional Culture & Memories
Last week I attended a luncheon for past employees of FMC Corporation (Northern Pump, Northern Ordnance, United Defense, BAE Systems) in Fridley. I worked there 30 years ago.
Are Your Customers Sticky?
A CNBC Survey reported that 30% of small business owners shut down during the pandemic, 10% of those have yet to reopen. Some businesses run in circles shouting, “The sky is falling!”, while others hunker down, adapt, modify, and update their organizations to this new world.
Customer Conversations Every CEO Needs to Have Part II
Last week was about preparing for a thorough and honest face-to-face with your customers. We talked about the importance of doing a comprehensive customer evaluation prior to a visit. It’s important to know the good, the bad, and the ugly before sitting down with them.
Customer Conversations Every CEO Needs to Have
How often do you speak directly with customers about their needs/wants/concerns? Q4 is here. It’s the season to deepen customer relationships and move into 2022 with momentum.
Murphy’s Law isn’t always bad
Does the phone seem to always ring just when you’re dashing out the door? Does your PC freeze when you’re in the middle of an important task, leaving you frantically trying to replace your work? Do you put your holiday tree up at the last minute expecting none of the lights will work? Welcome to the aggravating world of Murphy’s
When will things go back to “normal”?
Last week, two family members traveled to England and Wales. There was a lot of up-front work; the UK makes visitors submit information into a Locator Form (validation of vaccinations including a negative test result within 72 hours of arriving in England). However, their arrival in England was the fastest, most painless arrival ever to a foreign country! Scan your