We all want to be more effective and efficient but we’re often so mired down in the details and routine of our days that we don’t catch the things we’re doing that gobble valuable time and don’t add value.
It’s Bosses Day, Pay It forward
One of the biggest challenges of owning a business is managing people. Some business owners seem to be natural relators; they were born with the gift of hiring good people and achieving great results through them. For others, it is not so easy.
5 Things To Remember When You’re Having A Bad Day
Bad days. Everyone has them.
6 Ways To Have More Fun Running Your Business
I was having coffee with a business owner last week. He was describing some of the challenges he was facing. He wrapped up his litany with the words, “Running my business just isn’t fun anymore.”
“My Toothbrush is Smarter Than I Am!”
My husband walked into the kitchen last week and announced, “My toothbrush is smarter than I am!” He may be right. Elmer’s new electric toothbrush has five brushing modes, a pressure sensor to tell him if he’s brushing too hard, Advanced Triple Zone Cleaning Technology, a digital wireless Smart Guide that acts as a clock when not in use, 8,800
Do You Give Your Customers Moments Of Magic Or Moments Of Misery?
In 1986 Jan Carlzon, former president of Scandinavian Airlines wrote a book called “Moments of Truth”. As Carlzon says, “Anytime a customer comes into contact with any aspect of a business, however remote, it’s an opportunity to form an impression.”
Are You Tracking These 4 Critical Sales Questions Every Day?
I was cleaning out files last week and ran across a list of questions one of my roundtable members shared three years ago. They are as relevant today as they were then.
The “Win-Win” Internship: How To Select & Savor Interns Who Will Enrich Your Business While You Enrich Them.
One of my favorite months of the year is September. O.K., partly because it’s my birthday month (yep, I’m a Virgo), but it’s also the month that a new crop of bright-eyed, bushy-tailed juniors and seniors go back to school. Each year I contact the accounting teacher and/or business teacher at our local high school and ask them to find
New Shoes, New Haircut, New Levels Of Success
What do you think of when you think of fall? Some of the first things that come to my mind are cool, crisp days, brilliantly colored leaves, and going back to school.
Light Bulb Moments – Bring ‘Em On!
I love going to conferences and being exposed to new ideas. That’s why I attended the MREA Energy Issues Summit last week and that’s where I had my most recent “light bulb” moment.