Ask Your Customers These Questions

Linda LaitalaBusiness, Employees, ManagementLeave a Comment

Every year about this time, company leaders start planning for the upcoming year.  They look at equipment and technology needs.  They make educated guesses about sales.  If they’re lucky, they have a backlog of orders to carry into the next year.  They add that backlog to historical sales data to produce a revenue target.   

Please Don’t Make Me!

Linda LaitalaBusiness, Employees, UncategorizedLeave a Comment

My friend Susan isn’t very adventurous.  In fact, when anyone suggests a trip to another country or even another state she turns them down flat.  “I’m not much of a traveler,” she’ll say.  The truth is, the very thought of traveling to a strange place makes her feel uncomfortable and pushes her out of her comfort zone.   

The “Win-Win” Internship: How To Select & Savor Interns Who Will Enrich Your Business While You Enrich Them.

Linda LaitalaBusiness, EmployeesLeave a Comment

One of my favorite months of the year is September.  O.K., partly because it’s my birthday month (yep, I’m a Virgo), but it’s also the month that a new crop of bright-eyed, bushy-tailed juniors and seniors go back to school. Each year I contact the accounting teacher and/or business teacher at our local high school and ask them to find

What Million Dollar Customer Have You Ignored today?

Linda LaitalaBusiness, EmployeesLeave a Comment

Have you ever had a bad car-shopping experience?  Jim, an acquaintance, was shopping for a high end, luxury car.  He contacted six dealerships.  All sold expensive cars, yet only one showed genuine interest.  The manager took all the time Jim needed, was highly knowledgeable and even told him when he could come back to look at a new model just