The “Win-Win” Internship: How To Select & Savor Interns Who Will Enrich Your Business While You Enrich Them.

Linda LaitalaBusiness, EmployeesLeave a Comment

One of my favorite months of the year is September.  O.K., partly because it’s my birthday month (yep, I’m a Virgo), but it’s also the month that a new crop of bright-eyed, bushy-tailed juniors and seniors go back to school. Each year I contact the accounting teacher and/or business teacher at our local high school and ask them to find

What Million Dollar Customer Have You Ignored today?

Linda LaitalaBusiness, EmployeesLeave a Comment

Have you ever had a bad car-shopping experience?  Jim, an acquaintance, was shopping for a high end, luxury car.  He contacted six dealerships.  All sold expensive cars, yet only one showed genuine interest.  The manager took all the time Jim needed, was highly knowledgeable and even told him when he could come back to look at a new model just

For goodness sake, pay attention!

Linda LaitalaBusiness, EmployeesLeave a Comment

For goodness sake, pay attention! A friend of mine recently went to Mexico; the airports coming and going were packed. Long lines snaked through the terminal as people waited to go through security. As they waited, some texted, and texted and texted – one after another – totally oblivious of their surroundings until the moment the agent asked for their