How to Say Goodbye

Linda LaitalaBusiness, Employees, Management, Marketing, SalesLeave a Comment

After many years and thousands of dollars in services, Marie’s favorite stylist retired from XYZ Salon. Marie tried unsuccessfully to find another stylist that made her look and feel as good as her previous one had but to no avail. Frustrated, she scheduled an appointment at a different salon. She was thrilled with the results.

A Head Full of Ideas

Linda LaitalaBusiness, Employees, Leadership, ManagementLeave a Comment

When Tom Hanks received the Cecil B DeMille Award at the Golden Globe Awards, he shared an experience from his first professional job. He and other interns were partying at night instead of preparing for the next day.  The director wasn’t having it.

Do Your Managers Hide The Dirt?

Linda LaitalaBusiness, Employees, Leadership, ManagementLeave a Comment

My mother was a busy and probably overwhelmed farm wife with four young children, gardens, canning, fixing three meals a day from scratch, the list goes on.  When the linoleum in the kitchen was replaced, her major concern was that it hid the dirt.  A neighbor (also a farm wife and busy mother) bought new carpet that would absorb moisture

Go Figure It Out!

Linda LaitalaBusiness, Employees, Leadership, ManagementLeave a Comment

A server in a local restaurant was taking our drink order; “Coffee for my husband and a big glass of warm water for me”, I answered.  The server replied “We don’t have warm water.  We only have hot water and cold water.”  Huh?! Figuring things out is a skill some people are good at:  Give them a problem and they’ll try

What Do You Do When The Worst Happens?

Linda LaitalaBusiness, Employees, Leadership, ManagementLeave a Comment

Life randomly throws the unexpected at us all the time. We enjoy some events, such as finding a $20 bill, but a serious illness or the loss of a job can turn our lives upside down. Companies can also be forced to face dramatic changes: losing funding, an important customer or discovering a strong new competitor in their market.

Slower is Faster

Linda LaitalaBusiness, Employees, Leadership, Management, Marketing, SalesLeave a Comment

When work is piled up it’s easy to get stuck, feeling that you need to rush through everything. But when you hurry too much, you’re prone to make mistakes and miss opportunities. You “can’t see the forest for the trees”. We get stressed and forget that we can increase our speed if we first slow down.

Two Longs And A Short

Linda LaitalaBusiness, Employees, Leadership, Management, Marketing, SalesLeave a Comment

The phone in my grandmother’s house was big and brown with the earpiece hanging on a wishbone shaped hook.  When the phone rang two longs and a short, my grandmother would pick it up knowing it was for her or someone in her family.  When it rang just two longs, my grandmother would also pick it up (but quietly) because