What Million Dollar Customer Have You Ignored today?

Linda LaitalaBusiness, EmployeesLeave a Comment

Have you ever had a bad car-shopping experience?  Jim, an acquaintance, was shopping for a high end, luxury car.  He contacted six dealerships.  All sold expensive cars, yet only one showed genuine interest.  The manager took all the time Jim needed, was highly knowledgeable and even told him when he could come back to look at a new model just

For goodness sake, pay attention!

Linda LaitalaBusiness, EmployeesLeave a Comment

For goodness sake, pay attention! A friend of mine recently went to Mexico; the airports coming and going were packed. Long lines snaked through the terminal as people waited to go through security. As they waited, some texted, and texted and texted – one after another – totally oblivious of their surroundings until the moment the agent asked for their

Don’t make resolutions – Make changes

Linda LaitalaBusiness, EmployeesLeave a Comment

Newspapers and magazines are full of articles on how to make New Year’s resolutions that succeed. Even Harvey Mackay joined in: • “Resolutions need to be specific, attainable and personal. They need to come from your heart.” • “The fewer resolutions you have, the better.” • Tell other people; it puts pressure on you to stick with it. • Reward