Do You Polish Bricks?

Linda LaitalaBusiness, Employees, ManagementLeave a Comment

Darcy has accomplished her life-long dream, she owns a coffee shop in a small town.  She planned and saved, researched all aspects of the business, visited scores of cafes, bistros and coffee shops, and quizzed the owners.  She developed a sound business plan that her banker approved.  Darcy even contacted high school counselors because she wanted to share the entrepreneurial

Mess Makers and Fixers

Linda LaitalaBusiness, Management, Marketing, SalesLeave a Comment

It became clear as I listened to the conversation around the table: there are two kinds of people in the world – the mess-makers and the mess-fixers. Mess makers come in all shapes and sizes; their intentions may or may not be good.  Some know they are manipulative, but others don’t have a clue.   

Multiplication by Subtraction

Linda LaitalaBusiness, Employees, Management, Marketing, SalesLeave a Comment

It could happen to you.  A crucial member of your staff leaves.  You have a decision to make.  Do you replace or not? A company owner I recently talked to was faced with that complicated  decision.  Replacing the employee would have been the logical choice; it would have filled out the team and made customers feel better.  It would have

The Secret is Leverage

Linda LaitalaBusiness, ManagementLeave a Comment

How is it that one person can be super-productive, appearing calm and collected, while the person at the next desk is swimming in paperwork and frazzled? The super-productive person has learned the secret of leverage.   

I’ve had a #!%@#! day!

Linda LaitalaBusiness, ManagementLeave a Comment

Linda here. We have all had them – a day that starts bad and gets worse:  The dog wouldn’t come in which made you late for work. In a hurry and fumbling for keys, you drop your phone on the driveway and crack the screen.  Your boss/foreman/assistant looks like she’s in a sour mood as you walk by.  Then lunch