Early in my career I worked for Arcon Construction. The owner, Dean Johnson, told me how he’d built the highway/heavy construction company from nothing to a multi-million-dollar business. Knowing little about entrepreneurship, I commented, “You sure were lucky.” Dean was offended and responded, “You know what luck is? Luck is sweat applied to an opportunity.” I have never forgotten that lesson. Lucky people
Are you good at ignoring elephants?
I am often struck by comments people make when they miss an opportunity to speak up. “She knows I don’t like to reprimand people, so she pushes the rules a hair past the limit, knowing I won’t call her on it.” “Why does Harriet keep telling stories about people who’ve died from cancer. It upsets me. Doesn’t she remember my
Business Lessons in Junior High
In seventh grade, I learned one of my most important business lessons: the benefits of clearly communicating a message to an audience. Picture a geography class full of 13-year-olds. Our assignment was to create a diorama about building the pyramids. We were divided into teams, given a shoe box and our assignment. My team was diligently painting and gluing, all
Not one of my best ideas
I love the fair season in Minnesota: the smells of cotton candy, popcorn, and 4-H animals wafting through the air. A few years ago, I took my nephews, Charlie and Josh, to the local fair. We had a good time taking in the sights as we ambled toward our ultimate goal, the Midway. The giant yellow slide made two sets
So Many Good Ideas-How Do You Choose the Right One?
Sean and Dave are brothers and business partners. They’ve built their company by working hard, paying attention to the numbers, and listening to customers. Their business had been stable and successful for years. But changes in technology along with increasing competition have begun to threaten the status quo.
What’s Your Perspective?
What do you see when you look at your business: the same machines, the same equipment, the same people performing the same duties?
Your Amazing Brain
Your phenomenal brain is three pounds of remarkable matter; it’s capable of amazing feats.
What Inspires Loyalty?
Building loyalty requires creating value in the very fabric of your business – excellent products supported by dedicated, trustworthy, sincere team members.
This Is the Year to Stop
This is the time of year when we think of starting new things: the diet, the exercise program, or learning a new skill. But are there issues hovering from the past that need to be confronted?
When Did We Stop Using Magic Words?
We have all experienced long lines with stressed-out employees doing their utmost to serve every customer.