There was a time when bringing on a new customer was a straightforward three-step process: You received the contract. (Surprise!) You delivered. (Hopefully on time and to expectation) You got paid. (Optimistically as promised)
This pandemic has many of us remembering the shock and response to 9/11: both unforeseen events have changed the way things happen in our world. Barbara Corcoran, millionaire real estate broker and Shark Tank star learned a few lessons after nearly going broke after 9/11. “When things go south, they often come back like gangbusters.”
After many years and thousands of dollars in services, Marie’s favorite stylist retired from XYZ Salon. Marie tried unsuccessfully to find another stylist that made her look and feel as good as her previous one had but to no avail. Frustrated, she scheduled an appointment at a different salon. She was thrilled with the results.
When work is piled up it’s easy to get stuck, feeling that you need to rush through everything. But when you hurry too much, you’re prone to make mistakes and miss opportunities. You “can’t see the forest for the trees”. We get stressed and forget that we can increase our speed if we first slow down.
The phone in my grandmother’s house was big and brown with the earpiece hanging on a wishbone shaped hook. When the phone rang two longs and a short, my grandmother would pick it up knowing it was for her or someone in her family. When it rang just two longs, my grandmother would also pick it up (but quietly) because