It takes time and experience to determine which pearls of wisdom we should keep or discard about the world of business.
Got Grit?
In the 1969 western True Grit, Mattie Ross (Kim Darby) hires U.S. Marshall Rooster J. Cogburn (John Wayne) to track down her father’s killer. Ross travels to Fort Smith Arkansas to hire Cogburn because she’s heard he has “true grit”. If you’ve seen the movie, or the remake, you know that Mattie Ross has a substantial dose of “true grit”
Ultimatum Is a Big Word
When you negotiate for a car or house, are you ready to walk away if the seller is unwilling to accept your offer? While this might work when negotiating for tangible objects, it may not work as well dealing with intangible relationships.
Praise Is Powerful – Do It Right
Praise: warm approval and admiration How important is praise? Important. Extremely important.
Useful Regrets
I love podcasts and one of my favorites is NPR’s Hidden Brain with Shankar Vedantam. One episode “Why We Can’t Shake Life’s ‘Coulda, Woulda, Shoulda’ Moments” explored regret. Regret is a big emotion; people get angry, self-critical, mournful and disappointed about the choices they’ve made.
Be An Aspirin
Most of us think we know why customers buy from us; right price, great chemistry and being in the right place at the right time.
What Are You Thankful For?
While living our own busy lives, we seldom take the time to think about what we should be thankful for. We tend to focus on what we don’t have instead of the good things in our lives.
Awesome Isn’t A Job Title
It may have started in Silicon Valley, but companies around the world are using more creative job titles. Here are some cutting-edge titles that may inspire you when completing your next performance appraisal. Innovation Sherpa – Consultants at Microsoft who help people figure out how to come up with new ideas and meet unarticulated needs.
Killer words for your business
They didn’t listen to a single word I said. Nothing from them ever arrives on time. It’s so hard to deal with them; I can never talk to a real person. Providing great customer service is not only critical in today’s connected world it is mandatory. A Customer Experience Impact Report conducted by Oracle showed that 86% of customers are
Time and Priorities
During a play in New York City about gang violence, a cell phone rang in the audience. Thoughtlessly, the man answered it. He was hunched over talking when one of the actors walked over, pointed the prop gun at him and said, “Give me the phone!” Sheepishly the man handed it over. The audience erupted in applause.