“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” – Steve Jobs
After many years and thousands of dollars in services, Marie’s favorite stylist retired from XYZ Salon. Marie tried unsuccessfully to find another stylist that made her look and feel as good as her previous one had but to no avail. Frustrated, she scheduled an appointment at a different salon. She was thrilled with the results.
When work is piled up it’s easy to get stuck, feeling that you need to rush through everything. But when you hurry too much, you’re prone to make mistakes and miss opportunities. You “can’t see the forest for the trees”. We get stressed and forget that we can increase our speed if we first slow down.
The phone in my grandmother’s house was big and brown with the earpiece hanging on a wishbone shaped hook. When the phone rang two longs and a short, my grandmother would pick it up knowing it was for her or someone in her family. When it rang just two longs, my grandmother would also pick it up (but quietly) because
We have all said things better left unsaid, blurting out a thoughtless remark we wish we could take back. There seems to be an impulse in the back of our minds prompting us with a sharp retort that may be inappropriate or hurtful. The advent of Facebook has made this a more frequent occurrence. It’s even easier to be sarcastic