Have You Watered Your Customers Lately?

Linda LaitalaAround The Table, Business, Leadership, Management, Marketing, Sales, WorkLeave a Comment

A friend is engaged in a serious conversation with the United States Postal Service about why it is taking a package eight days to travel 400 miles.  To their credit, USPS is doing a commendable job of keeping her informed of their activity on her behalf. The product isn’t arriving any sooner, but the open communication does make it more

Plan, Prepare, Be Flexible!

Linda LaitalaAround The Table, Business, Career, Employees, Leadership, Management, WorkLeave a Comment

We make lots of plans: daily plans, work plans, meal plans, business plans, and vacation plans. Over the years you’ve probably learned that life doesn’t always go as planned. Murphy sneaks in like a thief in the night and the best-laid plans are suddenly blown out of the water. Preparing for the unknowable future is crucial in a constantly changing