Have you ever had the opportunity to shout and listen to your voice bounce back at you? Pretty cool!

Masters of communication often make good use of this echo effect. They’ve learned that listening and repeating back the words they hear makes people feel more comfortable. This mirroring and clarification of language brings a better understanding of the other person’s concerns and perspective.

As a leader, it’s important for you to connect authentically with your employees. Utilizing the echo effect can enhance your communication:

• It places you in their world.
• It signals you’re empathetic.
• It improves comfort and likeability.

Practice the echo effect in your daily interactions:

• Really listen to the person you’re talking to. Pay particular attention to the words they use frequently.
• If you are uncertain about what point the other person is trying to make, ask them to clarify by repeating what they said in the form of a question. e.g., You didn’t get the job?
• Don’t interrupt, allow the other person to express themselves.
• When you add to the conversation, use the same words and phrases to communicate your ideas and thoughts.

Developing the knack of using the echo effect doesn’t happen overnight. Practicing the skill can produce great benefits.

The road is easier together,

Linda Laitala, President
Raven Performance Group