Why are we so hesitant to tell people when they’ve said something hurtful to us? We worry that our intention (to end the hurt) will be misunderstood and fear even a gentle confrontation may backfire and perhaps escalate. Mastering a few simple tactics can dramatically improve your relationships. Read More
It takes time and experience to determine which pearls of wisdom we should keep or discard about the world of business. Read More
We had some great answers to February’s question: “What does your company do to adapt to a rapidly changing world?” Here are the top 5 responses. Read More
In the 1969 western True Grit, Mattie Ross (Kim Darby) hires U.S. Marshall Rooster J. Cogburn (John Wayne) to track down her father’s killer. Ross travels to Fort Smith Arkansas to hire Cogburn because she’s heard he has “true grit”. If you’ve seen the movie, or the remake, you know that Mattie Ross has a substantial dose of “true grit” as well. Read More
When you negotiate for a car or house, are you ready to walk away if the seller is unwilling to accept your offer?
While this might work when negotiating for tangible objects, it may not work as well dealing with intangible relationships.
Praise: warm approval and admiration
How important is praise? Important. Extremely important. Read More
I love podcasts and one of my favorites is NPR’s Hidden Brain with Shankar Vedantam. One episode “Why We Can’t Shake Life’s ‘Coulda, Woulda, Shoulda’ Moments” explored regret.
Regret is a big emotion; people get angry, self-critical, mournful and disappointed about the choices they’ve made.Read More
In his book, It Worked for Me: In Life and Leadership, Colin Powell lists the traits he “treasures” (his word) in people who work with him. It’s a list of characteristics necessary in every field, military, civil service, non-profit or corporate. Powell looks for people who: Read More
A business owner I visited with last week was upset. A key manager had given his two-week notice. “It’s not so much that he left,” the owner said, “but I hate being blindsided. Read More
You may think you are adept at solving problems in your organization, but are you certain you’re working on the real problem? In a survey of 106 executives from 91 companies, 85% agreed that their organizations are poor at problem diagnosis. 87% were concerned that this flaw carried significant costs. Translated that means that we frequently spin our wheels wasting significant time with little progress. Before we can solve problems, we need to determine what problems to work on!Read More