Category Archive

Everyone likes to think they know their best customers very well, but do you?  A study done by Help Scout pointed out some interesting facts.   

Early in my career I worked in the engineering department for a Fortune 500 company.  Two or three times a week Bill, the Department Manager walked down the halls bombarding every employee with the following questions. “Hey!  How’s it going? Are you busy?   

Sitting across from your banker can be both exhilarating and excruciating.   

You’re never too small to be attacked.  Breaches at big companies like Target, Sony and Wells Fargo make the news, but hackers are attacking smaller companies as well.  They’re looking for small companies who are in the supply chain for larger companies or businesses who accept credit cards as a form of payment. Hackers don’t just show up.  They look for

One of the most frustrating aspects of owning a business is having valuable team members quit.  Good employees are worth their weight in gold, especially in today’s market where there is strong demand to fill key roles in high growth companies.  Not only is it challenging to find a new employee who meshes with your company culture, a recent SHRM

90% of performance appraisal processes are inadequate. ~ Salary.com survey