Did You Hear What I Just Said?

“The single biggest problem in communication is the illusion that it has taken place.” ~George Bernard Shaw  When it comes to communication, most of us think we’re pretty good at it. But how often have you told your spouse, child, teammate, or subordinate how to perform a task, only to discover the results are not what you expected?

Customer Onboarding – Do You Do It?

There was a time when bringing on a new customer was a straightforward three-step process: You received the contract. (Surprise!) You delivered. (Hopefully on time and to expectation) You got paid. (Optimistically as promised)

What’s Your Silver Bullet?

It’s said a silver bullet can kill a werewolf. A silver bullet can also be a direct and supposedly effortless solution to a problem; a remedy that cuts through complexity and provides an immediate (almost magical) fix.

Wring Your Hands or D.A.R.E

Everything is in flux.  People accustomed to commuting to offices are adjusting to working from home.  Families are trying to find new and creative ways of interacting and entertaining themselves.  Schools (from kindergarten through college) are attempting to find a balance between safety and education.

White You’re Alright – Red You’re Dead

Not many people dive out of airplanes without a parachute, but Luke Aikins does.  He jumped out of an airplane at 25,000 feet and successfully landed on a net on a runway. 

What Key Drivers Do You Watch?

Understanding key drivers and how to identify them is critical at any time, but even more so in today’s topsy-turvy business environment. A key business driver is an indicator that has a major impact on the performance of your specific business.  The secret to success is identifying essential ones that: 

How’s Your War Chest?

Three years ago, a survey by US Bank found that 82% of small businesses failed because they ran out of cash.  I wonder where we are now. 

The Law of Thirds

In every organization there are: The Naysayers who aren’t for you.  They may not speak out, but you have a gut feeling they don’t have your back.  These people don’t want the best for you; they might be passive or aggressive in their resistance. 

PIVOT into A New Normal

Do you sometimes wish you are in a bad dream and when you wake up, everything will be back to what it was six months ago? Sorry, not happening.