Listening to Jeff Gau, CEO of Marco discuss his company’s growth, he made a statement that stuck with me: “We don’t do anything today that we did back then. We’ve had to become comfortable being uncomfortable”. Jeff made other important and memorable points.
Traditionally, orienting new employees is a rote process consisting of an employee handbook, videos, an explanation of duties and being introduced to co-workers. But in a tight labor market, savvy employers realize keeping good employees depends on the initial relationship they develop with the organization – the Onboarding process.
While in high school, Warren Buffet and a friend bought a used nickel pinball machine for $25. They arranged to install it in a barbershop, offering the barber a no-risk proposition – they would split all the profits evenly. Buffet thought customers waiting for a haircut might like something to do. He was right.