Did Someone Say Strategic Planning?

I agree with this description of strategic planning by cartoonist Tom Fishburne. “Traditional strategic planning is often neither “strategic” nor much of a “plan”. It usually resembles a peace treaty more than clear marching orders for an organization.”

How to Become Antifragile

People are reacting in different ways to current events: the pandemic, civil unrest, election jitters, stock market swings, etc. Some are celebrating, some are screaming in despair, others are crouched in fear waiting for the next catastrophe. There’s hardly anyone who hasn’t been negatively affected by one or more of these events.

Do You Know What Your Employees Are Going Through?

When will we finally be able to stop worrying about this #!!#%$ pandemic!? Unfortunately, that’s a question no one has a definite answer for. The result is fear, anxiety, and stress that according to the CDC, can be so overwhelming, it can lead to burnout. Knowing what to look for help. Stress can make people feel irritated, angry, and uncertain. Some

The Lies We Tell Ourselves

Every organization needs radical honesty. The leaders who run them juggle innumerable demands, take massive action and push their limits every day. Being responsible for keeping a business solvent, people employed AND healthy is more challenging than ever. We often think it means we need to put on a show of strength, keeping our own struggles and insecurities to ourselves. But

Succeeding in Spite of COVID-19

Companies all over the world are being challenged to find new ways to serve their customers and communities while trying to keep their employees safe. Heroic efforts by many organizations attempting to do business during this have resulted in employees who are suffering from fatigue and burnout.

I’ll get to that tomorrow… maybe

Procrastination. The single biggest killer of a working day. Procrastination is the art of delaying action on something that needs our immediate attention: 88% of the workforce admit to procrastinating at least one hour a day. Some college students procrastinate for weeks. The result is people don’t reach their full potential. 

Wartime and peacetime CEOs

In 2001, Ben Horowitz of Andreessen Horowitz described the Peacetime and the Wartime CEO. During “peacetime” a company can focus on expanding, providing a large advantage over the competition. Conversely, in “wartime”, a company must fend off an imminent threat.

Did You Hear What I Just Said?

“The single biggest problem in communication is the illusion that it has taken place.” ~George Bernard Shaw  When it comes to communication, most of us think we’re pretty good at it. But how often have you told your spouse, child, teammate, or subordinate how to perform a task, only to discover the results are not what you expected?

Customer Onboarding – Do You Do It?

There was a time when bringing on a new customer was a straightforward three-step process: You received the contract. (Surprise!) You delivered. (Hopefully on time and to expectation) You got paid. (Optimistically as promised)

What’s Your Silver Bullet?

It’s said a silver bullet can kill a werewolf. A silver bullet can also be a direct and supposedly effortless solution to a problem; a remedy that cuts through complexity and provides an immediate (almost magical) fix.