Did You Hear What I Just Said?

“The single biggest problem in communication is the illusion
that it has taken place.” ~George Bernard Shaw

When it comes to communication, most of us think we’re pretty good at it. But how often have you told your spouse, child, teammate, or subordinate how to perform a task, only to discover the results are not what you expected?

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Are You Determined Enough?

In 1995, Kevin Plank, a 22-year-old University of Maryland athlete, was tired of always needing to change out of his sweat-soaked t-shirts.  He noticed his compression shorts always stayed dry.  This sparked an idea. 

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Customer Onboarding – Do You Do It?

There was a time when bringing on a new customer was a straightforward three-step process:

  1. You received the contract. (Surprise!)
  2. You delivered. (Hopefully on time and to expectation)
  3. You got paid. (Optimistically as promised)
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What’s Your Silver Bullet?

It’s said a silver bullet can kill a werewolf.

A silver bullet can also be a direct and supposedly effortless solution to a problem; a remedy that cuts through complexity and provides an immediate (almost magical) fix.
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AUGUST 2020 ANSWER TO THE QUESTION OF THE MONTH: What’s one thing you’ve started doing during the pandemic that you’ll continue doing when things return to normal?


What’s one thing you’ve started doing during the pandemic that you’ll continue doing when things return to normal?

1. Customer touches, making a point to be more in contact with them.  We’ll keep that rolling.  We’re doing a better job of that during COVID than we did before.  It’s more of a relationship builder than just calling for the order.I’d never done much shopping online before COVID; I’ll continue doing that.

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Wring Your Hands or D.A.R.E

Everything is in flux.  People accustomed to commuting to offices are adjusting to working from home.  Families are trying to find new and creative ways of interacting and entertaining themselves.  Schools (from kindergarten through college) are attempting to find a balance between safety and education.

Accountability in the Workplace in Uncertain Times

When COVID-19 struck and forced many of us to start working from home, a somehow old but new conversation started on a vast scale. Suddenly leaders had to find ways to hold their employees accountable while they were out of the office. While grappling with the threat of an ongoing pandemic, trying to adjust to at-home work, and maybe even taking care of children, many workers started to feel less motivated. All of the ongoing issues that the pandemic brought are valid, but it might have also impacted productivity in the workplace and having an accountability system could be the solution.

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What Key Drivers Do You Watch?

Understanding key drivers and how to identify them is critical at any time, but even more so in today’s topsy-turvy business environment.

key business driver is an indicator that has a major impact on the performance of your specific business.  The secret to success is identifying essential ones that: Read More