Ultimatum Is a Big Word

Ultimatum

When you negotiate for a car or house, are you ready to walk away if the seller is unwilling to accept your offer? While this might work when negotiating for tangible objects, it may not work as well dealing with intangible relationships.

Useful Regrets

useful regrets

I love podcasts and one of my favorites is NPR’s Hidden Brain with Shankar Vedantam.  One episode “Why We Can’t Shake Life’s ‘Coulda, Woulda, Shoulda’ Moments” explored regret. Regret is a big emotion; people get angry, self-critical, mournful and disappointed about the choices they’ve made.

Be An Aspirin

Be An Aspirin

Most of us think we know why customers buy from us; right price, great chemistry and being in the right place at the right time.

What Are You Thankful For?

While living our own busy lives, we seldom take the time to think about what we should be thankful for.  We tend to focus on what we don’t have instead of the good things in our lives.  

Awesome Isn’t A Job Title

It may have started in Silicon Valley, but companies around the world are using more creative job titles.  Here are some cutting-edge titles that may inspire you when completing your next performance appraisal. Innovation Sherpa – Consultants at Microsoft who help people figure out how to come up with new ideas and meet unarticulated needs.  

Killer words for your business

customer service

They didn’t listen to a single word I said. Nothing from them ever arrives on time. It’s so hard to deal with them; I can never talk to a real person. Providing great customer service is not only critical in today’s connected world it is mandatory.  A Customer Experience Impact Report conducted by Oracle showed that 86% of customers are

Time and Priorities

During a play in New York City about gang violence, a cell phone rang in the audience.  Thoughtlessly, the man answered it.  He was hunched over talking when one of the actors walked over, pointed the prop gun at him and said, “Give me the phone!”  Sheepishly the man handed it over.  The audience erupted in applause. 

Friday Philosophizing on Thursday

How do you create a great company culture? By showing genuine concern for your employees, By communicating openly, By admitting that you’re not perfect; you’ve made mistakes. Steve Shurts, CEO of East Central Energy reinforces this caring culture by posting his

If you always do what you’ve always done…

A business owner I’d worked with years ago called me last week, his business has been going downhill for years. When he purchased the then profitable business from his father, there were 25 employees and the future was bright.  Today, he has two employees and is on the verge of closing the doors.  He was looking for ideas on what