Are You Determined Enough?

In 1995, Kevin Plank, a 22-year-old University of Maryland athlete, was tired of always needing to change out of his sweat-soaked t-shirts.  He noticed his compression shorts always stayed dry.  This sparked an idea. 

Customer Onboarding – Do You Do It?

There was a time when bringing on a new customer was a straightforward three-step process: You received the contract. (Surprise!) You delivered. (Hopefully on time and to expectation) You got paid. (Optimistically as promised)

What Key Drivers Do You Watch?

Understanding key drivers and how to identify them is critical at any time, but even more so in today’s topsy-turvy business environment. A key business driver is an indicator that has a major impact on the performance of your specific business.  The secret to success is identifying essential ones that: 

The Middle is Uncomfortable

Joe’s company was in dire need of a marketing director.  With several new products to be launched, marketing was a bottleneck.  The CFO, Sandy, recommended that Joe consider her friend Lisa.

How to Say Goodbye

After many years and thousands of dollars in services, Marie’s favorite stylist retired from XYZ Salon. Marie tried unsuccessfully to find another stylist that made her look and feel as good as her previous one had but to no avail. Frustrated, she scheduled an appointment at a different salon. She was thrilled with the results.

Comfortable and Coasting

We all have moments of feeling “in the zone.” It’s the perfect time when all your cylinders are firing. It’s exhilarating and fun.

Slower is Faster

When work is piled up it’s easy to get stuck, feeling that you need to rush through everything. But when you hurry too much, you’re prone to make mistakes and miss opportunities. You “can’t see the forest for the trees”. We get stressed and forget that we can increase our speed if we first slow down.

I Want You To Have It All

2020 – the new year is just days away – full of promise and potential, brimming with possibilities and change. Whatever 2020 looks like for you, I want you to “have it all.”  

Two Longs And A Short

The phone in my grandmother’s house was big and brown with the earpiece hanging on a wishbone shaped hook.  When the phone rang two longs and a short, my grandmother would pick it up knowing it was for her or someone in her family.  When it rang just two longs, my grandmother would also pick it up (but quietly) because