When you negotiate for a car or house, are you ready to walk away if the seller is unwilling to accept your offer? While this might work when negotiating for tangible objects, it may not work as well dealing with intangible relationships.
It may have started in Silicon Valley, but companies around the world are using more creative job titles. Here are some cutting-edge titles that may inspire you when completing your next performance appraisal. Innovation Sherpa – Consultants at Microsoft who help people figure out how to come up with new ideas and meet unarticulated needs.
They didn’t listen to a single word I said. Nothing from them ever arrives on time. It’s so hard to deal with them; I can never talk to a real person. Providing great customer service is not only critical in today’s connected world it is mandatory. A Customer Experience Impact Report conducted by Oracle showed that 86% of customers are
During a play in New York City about gang violence, a cell phone rang in the audience. Thoughtlessly, the man answered it. He was hunched over talking when one of the actors walked over, pointed the prop gun at him and said, “Give me the phone!” Sheepishly the man handed it over. The audience erupted in applause.
A business owner I’d worked with years ago called me last week, his business has been going downhill for years. When he purchased the then profitable business from his father, there were 25 employees and the future was bright. Today, he has two employees and is on the verge of closing the doors. He was looking for ideas on what