I love the fair season in Minnesota: the smells of cotton candy, popcorn, and 4-H animals wafting through the air. A few years ago, I took my nephews, Charlie and Josh, to the local fair. We had a good time taking in the sights as we ambled toward our ultimate goal, the Midway. The giant yellow slide made two sets
So Many Good Ideas-How Do You Choose the Right One?
Sean and Dave are brothers and business partners. They’ve built their company by working hard, paying attention to the numbers, and listening to customers. Their business had been stable and successful for years. But changes in technology along with increasing competition have begun to threaten the status quo.
What’s Your Perspective?
What do you see when you look at your business: the same machines, the same equipment, the same people performing the same duties?
Your Amazing Brain
Your phenomenal brain is three pounds of remarkable matter; it’s capable of amazing feats.
What Inspires Loyalty?
Building loyalty requires creating value in the very fabric of your business – excellent products supported by dedicated, trustworthy, sincere team members.
This Is the Year to Stop
This is the time of year when we think of starting new things: the diet, the exercise program, or learning a new skill. But are there issues hovering from the past that need to be confronted?
When Did We Stop Using Magic Words?
We have all experienced long lines with stressed-out employees doing their utmost to serve every customer.
Are You an Encourager?
When my nephew Josh was 14, he loved digging into the statistics of different countries, their population, latitude and longitude, GDP, GNP, and the products they produced.
Is Your Company Evolving?
Growing up, I would beg to go with my dad to get his car serviced. The waiting room in the mechanic’s garage was filled with locals drinking coffee, smoking cigarettes, and exchanging gossip. Always prominent were the Snap-on Tool calendars.
Have You Watered Your Customers Lately?
A friend is engaged in a serious conversation with the United States Postal Service about why it is taking a package eight days to travel 400 miles. To their credit, USPS is doing a commendable job of keeping her informed of their activity on her behalf. The product isn’t arriving any sooner, but the open communication does make it more