“Where’s the magic? I’m not feeling it, are my customers? “
Is ‘Good, Better, Best’ smart business?
Good, better, best. Never let it rest. ‘Til your good is better and your better is best. ~St. Jerome
Are you Missing Obvious Clues?
It shouldn’t be hard to determine what killed him…. Not with that unusual knife sticking out of his chest. My new car came with SiriusXM Radio. Flipping through the channels I found old radio shows; The Avenger, Sherlock Holmes, and Fibber McGee & Molly. I grew up with television, but I remember my grandparents talking about how they enjoyed listening to these after the
For Sale: Magic Wands
When my nephew Josh was 4, he was in love with anything Harry Potter. He absolutely believed in magic and all the possibilities it conjured up in his imagination. He came to visit one weekend and decided he would become an entrepreneur. He would create magic wands and sell them. He was utterly convinced if he made magic wands everyone
Shrinkflation or Skimpflation
If you listen to NPR’s Planet Money, you’ll have heard the economics term shrinkflation. Shrinkflation is when the price of stuff stays the same, but the amount you get goes down. They’ve now coined another new economics term: skimpflation.
Are Your Customers Sticky?
A CNBC Survey reported that 30% of small business owners shut down during the pandemic, 10% of those have yet to reopen. Some businesses run in circles shouting, “The sky is falling!”, while others hunker down, adapt, modify, and update their organizations to this new world.
Customer Conversations Every CEO Needs to Have Part II
Last week was about preparing for a thorough and honest face-to-face with your customers. We talked about the importance of doing a comprehensive customer evaluation prior to a visit. It’s important to know the good, the bad, and the ugly before sitting down with them.
When will things go back to “normal”?
Last week, two family members traveled to England and Wales. There was a lot of up-front work; the UK makes visitors submit information into a Locator Form (validation of vaccinations including a negative test result within 72 hours of arriving in England). However, their arrival in England was the fastest, most painless arrival ever to a foreign country! Scan your
How to Put Magic into Your Business
David Blaine has always been fascinated by magic. As a kid, he practiced magic tricks over and over until he could do them perfectly.
Stop! Let the ducks pass!
It had been a busy day. Joan had been running since early morning; it was now late afternoon. She was anxious to get home. She whipped onto the parkway and almost ran into a parked car. Ahead of her, three cars were stopped in the middle of the road. In a hurry to pass, she swung around the car in