One Dot at a Time

One Dot at a Time

Pointillism, also referred to as “dot art” uses dots, sometimes millions of dots, to create amazing works. No matter the size, each piece starts with a single dot. 

Should Work Be Fun?

laughter

It takes time and experience to determine which pearls of wisdom we should keep or discard about the world of business. 

Got Grit?

Got Grit

In the 1969 western True Grit, Mattie Ross (Kim Darby) hires U.S. Marshall Rooster J. Cogburn (John Wayne) to track down her father’s killer.  Ross travels to Fort Smith Arkansas to hire Cogburn because she’s heard he has “true grit”.  If you’ve seen the movie, or the remake, you know that Mattie Ross has a substantial dose of “true grit”

Useful Regrets

useful regrets

I love podcasts and one of my favorites is NPR’s Hidden Brain with Shankar Vedantam.  One episode “Why We Can’t Shake Life’s ‘Coulda, Woulda, Shoulda’ Moments” explored regret. Regret is a big emotion; people get angry, self-critical, mournful and disappointed about the choices they’ve made.

What Are You Thankful For?

While living our own busy lives, we seldom take the time to think about what we should be thankful for.  We tend to focus on what we don’t have instead of the good things in our lives.  

Killer words for your business

customer service

They didn’t listen to a single word I said. Nothing from them ever arrives on time. It’s so hard to deal with them; I can never talk to a real person. Providing great customer service is not only critical in today’s connected world it is mandatory.  A Customer Experience Impact Report conducted by Oracle showed that 86% of customers are

Is friction a bad thing?

In the physical world, friction allows us to accomplish many everyday tasks: running, driving a car up a hill, even sitting on a chair. It’s a necessary part of our lives.  But when we think of friction among people, most of us have learned to think of it as a negative force, a clash of wills or opinions that makes

Time and Priorities

During a play in New York City about gang violence, a cell phone rang in the audience.  Thoughtlessly, the man answered it.  He was hunched over talking when one of the actors walked over, pointed the prop gun at him and said, “Give me the phone!”  Sheepishly the man handed it over.  The audience erupted in applause. 

Friday Philosophizing on Thursday

How do you create a great company culture? By showing genuine concern for your employees, By communicating openly, By admitting that you’re not perfect; you’ve made mistakes. Steve Shurts, CEO of East Central Energy reinforces this caring culture by posting his