Your phenomenal brain is three pounds of remarkable matter; it’s capable of amazing feats.
What Inspires Loyalty?
Building loyalty requires creating value in the very fabric of your business – excellent products supported by dedicated, trustworthy, sincere team members.
This Is the Year to Stop
This is the time of year when we think of starting new things: the diet, the exercise program, or learning a new skill. But are there issues hovering from the past that need to be confronted?
When Did We Stop Using Magic Words?
We have all experienced long lines with stressed-out employees doing their utmost to serve every customer.
Are You an Encourager?
When my nephew Josh was 14, he loved digging into the statistics of different countries, their population, latitude and longitude, GDP, GNP, and the products they produced.
Is Your Company Evolving?
Growing up, I would beg to go with my dad to get his car serviced. The waiting room in the mechanic’s garage was filled with locals drinking coffee, smoking cigarettes, and exchanging gossip. Always prominent were the Snap-on Tool calendars.
Have You Watered Your Customers Lately?
A friend is engaged in a serious conversation with the United States Postal Service about why it is taking a package eight days to travel 400 miles. To their credit, USPS is doing a commendable job of keeping her informed of their activity on her behalf. The product isn’t arriving any sooner, but the open communication does make it more
What Is Your USP?
Tennant has always had a reputation for producing top-quality products. They were loyal to their suppliers, paid within 15 days (with a discount), and were door openers for attracting other respected manufacturers.
13 Strategic Planning Questions
Strategic Plan! What are your thoughts when you hear those words? Do you roll your eyes? Do you dread the process? Do you know what to do with a strategic plan?
Moments of Magic
Every time a potential customer comes in contact with a product or service, there is an opportunity to create a MOMENT OF MAGIC. It’s the moment when every aspect of a transaction is simple, easy, and pure joy.