What Does the Other Person Want?

The ability to persuade is a valuable skill.  It translates into making a huge sale, convincing people to follow your leadership, getting customers to pay bills on time, and assisting in passing legislation that’s important to you.

It Is What It Is

A member of our ZOOM meeting this week: “I am so over agonizing about COVID 19.  I’ve got to get on with my life and start running my business again.  I can’t control everything, but I can run my business proactively and stop worrying.  It is what it is.  Time to move on.”

Build A Bridge To Tomorrow

This pandemic has many of us remembering the shock and response to 9/11: both unforeseen events have changed the way things happen in our world. Barbara Corcoran, millionaire real estate broker and Shark Tank star learned a few lessons after nearly going broke after 9/11.  “When things go south, they often come back like gangbusters.”

How to Say Goodbye

After many years and thousands of dollars in services, Marie’s favorite stylist retired from XYZ Salon. Marie tried unsuccessfully to find another stylist that made her look and feel as good as her previous one had but to no avail. Frustrated, she scheduled an appointment at a different salon. She was thrilled with the results.

Slower is Faster

When work is piled up it’s easy to get stuck, feeling that you need to rush through everything. But when you hurry too much, you’re prone to make mistakes and miss opportunities. You “can’t see the forest for the trees”. We get stressed and forget that we can increase our speed if we first slow down.

Two Longs And A Short

The phone in my grandmother’s house was big and brown with the earpiece hanging on a wishbone shaped hook.  When the phone rang two longs and a short, my grandmother would pick it up knowing it was for her or someone in her family.  When it rang just two longs, my grandmother would also pick it up (but quietly) because

This Morning I Am Grateful For…

My blog arrives on Thanksgiving, the fourth Thursday of each November.  It is a blessing to be able to share Thanksgiving with you every year. I have started a new ritual and want to share it with you.

Rock Stars or Super Stars

In her book Radical Candor, author Kim Scott identifies two types of employees: Rock stars and Super stars.

Things Better Left Unsaid

We have all said things better left unsaid, blurting out a thoughtless remark we wish we could take back.  There seems to be an impulse in the back of our minds prompting us with a sharp retort that may be inappropriate or hurtful.  The advent of Facebook has made this a more frequent occurrence.  It’s even easier to be sarcastic

Death Bed Confessions

Bronnie Ware was a palliative caregiver for 8 years.  The experience resulted in a book The Top Five Regrets of the Dying: A Life Transformed by the Dearly Departed.  She shares the thoughts, wishes and regrets of those she cared for in their last few weeks of life.