When will things go back to “normal”?

Linda LaitalaBusiness, Leadership, Management, Marketing, SalesLeave a Comment

Last week, two family members traveled to England and Wales. There was a lot of up-front work; the UK makes visitors submit information into a Locator Form (validation of vaccinations including a negative test result within 72 hours of arriving in England). However, their arrival in England was the fastest, most painless arrival ever to a foreign country! Scan your

Born with one eyebrow arched?

Linda LaitalaBusiness, Employees, Leadership, Management, Marketing, SalesLeave a Comment

In the book Talking to Strangers, Malcolm Gladwell explores why we are so ready to believe people we don’t know. In the chapter on Bernie Madoff, he describes an interview between SEC investigator Peter Lamore and Madoff. Madoff explained that “essentially he could see around corners; he had an infallible ‘gut feel’ for when to get out of the markets just

What You See is Not Always True

Linda LaitalaBusiness, Leadership, Management, MarketingLeave a Comment

Harvey Mackey tells the story of a friend who was flying from San Francisco to Los Angeles. There was a 45-minute delay in taking off and then the plane had to make an unexpected landing in Sacramento. The flight attendants announced people could get off the aircraft if they would return in 30 minutes.