Slower is Faster

When work is piled up it’s easy to get stuck, feeling that you need to rush through everything. But when you hurry too much, you’re prone to make mistakes and miss opportunities. You “can’t see the forest for the trees”. We get stressed and forget that we can increase our speed if we first slow down.

Two Longs And A Short

The phone in my grandmother’s house was big and brown with the earpiece hanging on a wishbone shaped hook.  When the phone rang two longs and a short, my grandmother would pick it up knowing it was for her or someone in her family.  When it rang just two longs, my grandmother would also pick it up (but quietly) because

This Morning I Am Grateful For…

My blog arrives on Thanksgiving, the fourth Thursday of each November.  It is a blessing to be able to share Thanksgiving with you every year. I have started a new ritual and want to share it with you.

Rock Stars or Super Stars

In her book Radical Candor, author Kim Scott identifies two types of employees: Rock stars and Super stars.

Things Better Left Unsaid

We have all said things better left unsaid, blurting out a thoughtless remark we wish we could take back.  There seems to be an impulse in the back of our minds prompting us with a sharp retort that may be inappropriate or hurtful.  The advent of Facebook has made this a more frequent occurrence.  It’s even easier to be sarcastic

Death Bed Confessions

Bronnie Ware was a palliative caregiver for 8 years.  The experience resulted in a book The Top Five Regrets of the Dying: A Life Transformed by the Dearly Departed.  She shares the thoughts, wishes and regrets of those she cared for in their last few weeks of life.

Who’s Your Target? Competitors or Customers?

Kwik Trip more-than-just gas stations are cropping up all over and often across the street from a competing gas station.  In St. Cloud on Tuesday, their gas was $2.439 – across the street it was $2.599.  Thursday the prices were reversed: gas at the competitor’s station was $2.439 and at Kwik Trip it was $2.599.

Do Not Enter!

Do Not Enter

When you think of boundaries, you think of giant fences or “do not enter” signs.  Boundaries at work are less obvious. 

August Question of the Month – Top 3 Answers

problem

Here are the top three answers from last month’s Around the Table question for August: “How often have members of your leadership team spoken to a customer in the last 90 days? For what reason?” 

The Easy Way Out

The Easy Way Out

“Those who are looking for the easy way out usually have the hardest time finding it.”  ~Anonymous Imagine you are confronted with a task.  How will you complete it?  What are your options: the easy way, the hard way and the smart way.