Born with one eyebrow arched?

Linda LaitalaBusiness, Employees, Leadership, Management, Marketing, SalesLeave a Comment

In the book Talking to Strangers, Malcolm Gladwell explores why we are so ready to believe people we don’t know. In the chapter on Bernie Madoff, he describes an interview between SEC investigator Peter Lamore and Madoff. Madoff explained that “essentially he could see around corners; he had an infallible ‘gut feel’ for when to get out of the markets just

Did You Hear What I Just Said?

Linda LaitalaEmployees, Leadership, ManagementLeave a Comment

“The single biggest problem in communication is the illusion that it has taken place.” ~George Bernard Shaw  When it comes to communication, most of us think we’re pretty good at it. But how often have you told your spouse, child, teammate, or subordinate how to perform a task, only to discover the results are not what you expected?