Have you ever had the opportunity to shout and listen to your voice bounce back at you? Pretty cool! Masters of communication often make good use of this echo effect. They’ve learned that listening and repeating back the words they hear makes people feel more comfortable. This mirroring and clarification of language brings a better understanding of the other person’s concerns
Your first job
Do you remember your first “real” job? The first job where you had to be at work for certain hours, performing certain duties AND you received a real paycheck! Over the years, I’ve employed a number of interns, high school students who want to learn about some of the aspects of office/administrative work. Our latest intern, Emma, with her enthusiasm
So Many Good Ideas-How Do You Choose the Right One?
Sean and Dave are brothers and business partners. They’ve built their company by working hard, paying attention to the numbers, and listening to customers. Their business had been stable and successful for years. But changes in technology along with increasing competition have begun to threaten the status quo.
Avoid Hair On Fire
Having A Grease Gun That Doesn’t Work Is Worse Than…
My husband and I were chatting over dinner about what he’d accomplished that day. He commented, “Having a grease gun that doesn’t work is worse than having no grease gun at all.”
What’s Your Perspective?
What do you see when you look at your business: the same machines, the same equipment, the same people performing the same duties?
Change One Thing
Sean, Bill, and Jared are neighbors: on the surface, they seem very much alike. Each is married, of average health, height, and body weight, and earning $75,000 a year. It’s their attitudes that set them apart.
Your Amazing Brain
Your phenomenal brain is three pounds of remarkable matter; it’s capable of amazing feats.
Are You Hovering, Hovering, Hovering?
We’ve heard the term “helicopter parent,” a reference to moms and dads who constantly hover over their children, never giving them the opportunity to make their own decisions or mistakes, swooping in to save the day when things become the least bit challenging.
What Inspires Loyalty?
Building loyalty requires creating value in the very fabric of your business – excellent products supported by dedicated, trustworthy, sincere team members.