The trees are budding, windows are open, birds are singing, and employees are getting spring fever. To complicate matters, many are still working from home. Their thoughts are on the outside world, gardening, mowing, love, anything but the project you need them to complete.
“Imagine a crisis that forces your company’s employees to change the way they work almost overnight. Despite initial fears that the pressure would be too great, you discover this new way of working could be a blueprint for the long term.” According to McKinsey, this is indeed what many companies are discovering as they respond to the COVID-19 crisis.
In the book Talking to Strangers, Malcolm Gladwell explores why we are so ready to believe people we don’t know. In the chapter on Bernie Madoff, he describes an interview between SEC investigator Peter Lamore and Madoff. Madoff explained that “essentially he could see around corners; he had an infallible ‘gut feel’ for when to get out of the markets just