In 1995, Kevin Plank, a 22-year-old University of Maryland athlete, was tired of always needing to change out of his sweat-soaked t-shirts. He noticed his compression shorts always stayed dry. This sparked an idea.
Customer Onboarding – Do You Do It?
There was a time when bringing on a new customer was a straightforward three-step process: You received the contract. (Surprise!) You delivered. (Hopefully on time and to expectation) You got paid. (Optimistically as promised)
What’s Your Silver Bullet?
It’s said a silver bullet can kill a werewolf. A silver bullet can also be a direct and supposedly effortless solution to a problem; a remedy that cuts through complexity and provides an immediate (almost magical) fix.
Wring Your Hands or D.A.R.E
Everything is in flux. People accustomed to commuting to offices are adjusting to working from home. Families are trying to find new and creative ways of interacting and entertaining themselves. Schools (from kindergarten through college) are attempting to find a balance between safety and education.
What Key Drivers Do You Watch?
Understanding key drivers and how to identify them is critical at any time, but even more so in today’s topsy-turvy business environment. A key business driver is an indicator that has a major impact on the performance of your specific business. The secret to success is identifying essential ones that:
How’s Your War Chest?
Three years ago, a survey by US Bank found that 82% of small businesses failed because they ran out of cash. I wonder where we are now.
JULY 2020 ANSWER TO THE QUESTION OF THE MONTH: The best boss I ever worked for was so good because… How does that relate to how you manage people today?
The best boss I ever worked for was so good because … How does that relate to how you manage people today? 1. I worked as a bar manager in college. The owner was so good because he cared. We had some great late-night conversations that went well into the wee hours of the morning. He was interested and he
The Law of Thirds
In every organization there are: The Naysayers who aren’t for you. They may not speak out, but you have a gut feeling they don’t have your back. These people don’t want the best for you; they might be passive or aggressive in their resistance.
PIVOT into A New Normal
Do you sometimes wish you are in a bad dream and when you wake up, everything will be back to what it was six months ago? Sorry, not happening.
This is the Day! It’s All About Customers
“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” – Steve Jobs