October Question of the Month: Describe the hiring process in your company?

Here are a few excellent peer responses throughout the month of October to the question: “Describe the hiring process in your company?” “We used to have a 2-step interview process; if we liked the candidate on the first interview, we’d bring them back for a second.  That’s out the window now. Today, applicants seem to have two other offers on

Killer words for your business

customer service

They didn’t listen to a single word I said. Nothing from them ever arrives on time. It’s so hard to deal with them; I can never talk to a real person. Providing great customer service is not only critical in today’s connected world it is mandatory.  A Customer Experience Impact Report conducted by Oracle showed that 86% of customers are

The best laid plans…

plans

I like to plan and organize.  I admit, in December I look forward to January’s clean slate and unlimited possibilities. I laid out my 2018 plan, set a couple audacious goals and started January with a bang.

Get Comfortable Being Uncomfortable

comfortable being uncomfortable

Listening to Jeff Gau, CEO of Marco discuss his company’s growth, he made a statement that stuck with me: “We don’t do anything today that we did back then.  We’ve had to become comfortable being uncomfortable”.  Jeff made other important and memorable points.

Heads or Tails

heads or tails

One of the most valuable skills you can learn and one of the hardest to master is how to make good decisions.  In my work with business owners I’ve seen many different techniques.  Timothy Carter describes some of my favorites.

What to do, What to do

decisions

Americans typically make an average of 70 decisions every day.  Business owners probably make many more.

Go, set the world on fire

Go, set the world on fire

Ignatius, the solider who founded the Jesuit Order, often ended his letters to his followers with the expression: ite, inflammate omnia – “Go, set the world on fire.”  He wanted the Jesuit priests to be afire with passion and zeal in spreading the Gospel to the world.

Onboarding: You Only Get One Shot At This

Onboarding

Traditionally, orienting new employees is a rote process consisting of an employee handbook, videos, an explanation of duties and being introduced to co-workers. But in a tight labor market, savvy employers realize keeping good employees depends on the initial relationship they develop with the organization – the Onboarding process.

Your Most Important Role – Growing People

your most important role

There is more to creating a successful business than developing a plan and increasing revenues.  Your most important role doesn’t involve numbers; your most important role is growing people.