When in doubt, do without.

JoAnn shared the best advise she ever received from her grandmother; “When in doubt, do without.”  The advice rings in her ears when she shops, when she ponders taking a vacation on a credit card and most recently when she was approached by a friend to get a tattoo. Read More

Everything can change tomorrow – Can you adapt?

John Nese’s business was going broke.  His family-owned grocery store was being eaten alive by big chain stores.  So, when a woman called looking for a unique mint soda, he saw an opportunity.  Today John’s store, Galco, sells every imaginable kind of soda from around the world.  Business is good.

John Nese was able to adapt, here are other examples:   Read More

Make People Talk About You

I walked into a purchasing manager’s office and noticed his wall was peppered with quotes on blue postcards.  There were quotes about quality, pricing and appreciation. I asked about them and he enthusiastically explained that a supplier sends a quote-card every month as a thank you for doing business with them.  He even pointed out his favorite.   Read More

What Limiting Beliefs Do You Haul Around?

Trevor founded a manufacturing company 20 years ago. The business continues to expand; the customer list now includes Fortune 500 companies.  He has been asked to share his wisdom on several occasions, but declined. Despite his success, Trevor secretly feels inferior to other owners, insecure because of his lack of formal education.   Read More

Do You Polish Bricks?

Darcy has accomplished her life-long dream, she owns a coffee shop in a small town.  She planned and saved, researched all aspects of the business, visited scores of cafes, bistros and coffee shops, and quizzed the owners.  She developed a sound business plan that her banker approved.  Darcy even contacted high school counselors because she wanted to share the entrepreneurial experience with young people who might one day open their own business.   Read More

Look Ahead to See When. Look Back and See Why.

Class reunions make us think about what our hopes and plans were at graduation compared to where we are now.  I’ve attended several class reunions over the years – we have one every five years.  It has been interesting to watch people move through their careers over time.   Read More

Mess Makers and Fixers

It became clear as I listened to the conversation around the table: there are two kinds of people in the world – the mess-makers and the mess-fixers.

Mess makers come in all shapes and sizes; their intentions may or may not be good.  Some know they are manipulative, but others don’t have a clue.   Read More

Say Goodbye and Move On

I build and facilitate roundtables for business owners.  In a recent meeting a member shared, “A long-term employee just quit.”  A chorus of sympathetic groans rose from around the table.  Good employees are hard to find and losing a valued, long-term staff member can be hard.   Read More

Multiplication by Subtraction

It could happen to you.  A crucial member of your staff leaves.  You have a decision to make.  Do you replace or not?

A company owner I recently talked to was faced with that complicated  decision.  Replacing the employee would have been the logical choice; it would have filled out the team and made customers feel better.  It would have been business as usual.   Read More