The Best Presence

Linda LaitalaBusiness, Employees, Management, Marketing, SalesLeave a Comment

In 1998, a friend and I took an amazing trip to China.  One of the most fascinating moments was when we walked out of the airport terminal and saw all the people on cell phones.  Cell phones were just taking off in the United States.  I don’t think any of us realized just how much they would invade our lives.  

Pleasantly surprised

Linda LaitalaBusiness, Management, Marketing, SalesLeave a Comment

When I went to pick up my car after having the oil changed, it was washed inside and out.  (Thank you, Tinker & Larson!) We hired a contractor to paint several rooms in our house; he fit the job in between elk hunting and a busy work and family schedule.  Yet, he was there as promised, did excellent work and

Boldness, audacity, chutzpah, sisu

Linda LaitalaBusiness, Employees, Management, Marketing, SalesLeave a Comment

No matter what you call it, it implies a person willing to take risks, try the untried, improve on the unproven.  Bold people are open to new ideas, willing to try new things and imagine possibilities. Chutzpah is the quality of audacity, for good or for bad.  The Yiddish word has been “Americanized” to describe courage, determination and passion in

Differentiate: Find Your Secret Sauce

Linda LaitalaBusiness, Employees, Management, Marketing, SalesLeave a Comment

When I owned a machine shop, it was a challenge to market the company.  There were thousands of small job shops just like mine in Minnesota; to “differentiate” the company was difficult. Buyers knew shops had different capabilities.  They machined round parts or square; aluminum or steel; big parts or small.  Some shops specialized in government contracts, while others preferred

“Why’d He Bring That Chicken Hawk?”

Linda LaitalaBusiness, Employees, Management, SalesLeave a Comment

My husband’s grandparents emigrated from Finland to a small farm near Chisholm.  Northern Minnesota was rugged country in those days.  Timber wolves and bears were plentiful; they found domestic livestock easy prey. To protect their animals, everyone carried a rifle when they left the house.  My husband’s five uncles were skilled shooters; they passed that ability on to their young

No Whining Allowed

Linda LaitalaBusiness, Employees, Management, Marketing, SalesLeave a Comment

We all know people who whine. I don’t want to do this. It’s too hard. How come I have to do all the work? Whining wears everyone down.  Worse, it does no good!  It spreads like wildfire; sending negative energy everywhere.  It’s contagious too.  Everyone in an office is happy, then the complainer starts; in no time, everyone has caught

Are you blind to possibilities?

Linda LaitalaBusiness, Employees, Management, Marketing, SalesLeave a Comment

Do you occasionally feel stuck?  Bored?  Frustrated?  Do you wonder if there are missed opportunities: a new connection, a more profound sense of purpose, a new adventure? The truth is new possibilities are always within your reach.  Every day, the decisions you make can open new possibilities.  Some choices may seem inconsequential, some profound.  It’s easier to stay in your

Oreo Cookie Performance Reviews

Linda LaitalaBusiness, Management, SalesLeave a Comment

Oreo Cookie performance reviews sound like a good idea.  When discussing a performance issue with an employee, you NEVER start with the issue itself.  Instead you start with a compliment: Hey Monica, the summary report you do at the end of each month is a great way to keep tabs on what you’re accomplishing. Then share the less positive feedback: