My husband and I were chatting over dinner about what he’d accomplished that day. He commented, “Having a grease gun that doesn’t work is worse than having no grease gun at all.”
“Why?” I asked.   “When you need a grease gun, you think I have one and maybe it will work this time.  It keeps you depending on something that might or might not work.  Whereas if you didn’t have a grease gun, you’d go out and buy a new one.”

How many of us have processes, equipment or even people in our organizations and in our lives that don’t do the job we expect?