I love listening to members present their MAPs.
13 Strategic Planning Questions
Strategic Plan! What are your thoughts when you hear those words? Do you roll your eyes? Do you dread the process? Do you know what to do with a strategic plan?
Moments of Magic
Every time a potential customer comes in contact with a product or service, there is an opportunity to create a MOMENT OF MAGIC. It’s the moment when every aspect of a transaction is simple, easy, and pure joy.
Four Simple Questions To Improve Your Business
Cleaning out files last week, I ran across a list of questions one of my roundtable members shared 10 years ago. They are as relevant today as they were then.
New Clothes. New Shoes. New Haircut.
What comes to mind when you think of fall? For me, it’s cool, crisp days, brilliantly colored leaves, and going back to school.
What’s On Your Stop Doing List?
What does your daily to-do list look like? Are you working ON your business or are you mired down in make-work details that distract you from the tasks that help build a better business? Sometimes we don’t realize how much time we’re frittering away. We miss the forest for the trees.
Can You Afford to Ignore Customers?
Jim went shopping for a high-end, luxury car. He showed up at six dealerships in jeans, driving a compact rental. All sold expensive cars, yet only one showed genuine interest. The manager took all the time Jim needed, was highly knowledgeable, and even told him when he could come back to look at a soon-to-be-released new model.
I Can’t Fire Him!
At a recent Roundtable meeting, David shared his concern regarding an employee who was padding his timecard with overtime hours he wasn’t working. This wasn’t the first time Joe had been caught stealing; the last time it was for taking scrap material. Unfortunately, Joe is the only person who performs a complicated assembly process in the factory. So, David has
An Opportunity or A Vacation?
Jim spent the better part of a week in Las Vegas at the annual Furniture, Home Décor, and Gift Market. People from all over the world annually attend. Jim spent long days talking to exhibitors and negotiating prices on unique items to fill his store.