A friend is engaged in a serious conversation with the United States Postal Service about why it is taking a package eight days to travel 400 miles. To their credit, USPS is doing a commendable job of keeping her informed of their activity on her behalf. The product isn’t arriving any sooner, but the open communication does make it more
Growth Is a Slippery Slope
Jim began his business as owner and sole employee. With persistence and good fortune, he expanded from his kitchen table to his basement to his garage and on to a large rental.
What Is Your USP?
Tennant has always had a reputation for producing top-quality products. They were loyal to their suppliers, paid within 15 days (with a discount), and were door openers for attracting other respected manufacturers.
Lost: One Man Cave & A Lifetime Of Memories
It’s the kind of news no wants to hear, especially when on vacation thousands of miles from home. My best friend and her family were in Mexico when they got the news her husband’s woodworking shop had burned to the ground. Worse yet, their much-loved pets perished in the blaze.
5 Lessons Larry Learned About Growing Too Fast
Larry had a nice business and made a good living. His employees appreciated their jobs and enjoyed working with him.
13 Strategic Planning Questions
Strategic Plan! What are your thoughts when you hear those words? Do you roll your eyes? Do you dread the process? Do you know what to do with a strategic plan?
Moments of Magic
Every time a potential customer comes in contact with a product or service, there is an opportunity to create a MOMENT OF MAGIC. It’s the moment when every aspect of a transaction is simple, easy, and pure joy.
Four Simple Questions To Improve Your Business
Cleaning out files last week, I ran across a list of questions one of my roundtable members shared 10 years ago. They are as relevant today as they were then.
New Clothes. New Shoes. New Haircut.
What comes to mind when you think of fall? For me, it’s cool, crisp days, brilliantly colored leaves, and going back to school.
Can You Afford to Ignore Customers?
Jim went shopping for a high-end, luxury car. He showed up at six dealerships in jeans, driving a compact rental. All sold expensive cars, yet only one showed genuine interest. The manager took all the time Jim needed, was highly knowledgeable, and even told him when he could come back to look at a soon-to-be-released new model.