It was late in the afternoon and my staff and I were trying to hold a much-needed status meeting in the front office. A man I’d never seen before (Mike) walked in and asked if he could fill out an application. The bookkeeper gave him an application on a clipboard; put him in the next office and we resumed our
I used to think that being able to leave a voice mail for a customer was the next best thing to talking to that person. I used to think that the convenience of being able to send an email to a customer at any time, day or night was efficient.
My father is an active, energetic 87 year old. One of the things he’s always done and still enjoys is “making wood”. He burns wood for heat and he sells a few cords as well. Dad has always taken good care of his saws. The blades on his chainsaws (he has five in all) get sharpened and oiled regularly. I
I spend a lot of time driving to appointments and meetings; lately it seems that more drivers are making dumb decisions on the road. Some of the decisions they make behind the wheel could be correlated to the way business owners run their companies. See if you agree. Driving 40 MPH when it’s snowing (Speed limit is 55, roads are
by Linda Laitala I’ve been posing this question to my Inner Circle members this month. The answers I’ve gotten have run the gamut from improving health to landing a million dollar project. The point of the question is to visualize what your life will look like next year. But don’t stop at the visualization – tell someone what you want
As you plan for 2013, do you look back and wonder what you could have done to make 2012 stronger? If so, you’re not alone. Many plan but find gaps in execution. One frequent – but preventable gap is tunnel vision. It’s caused by being buried with work or by depending on people solely within your company or your industry