It was late in the afternoon and my staff and I were trying to hold a much-needed status meeting in the front office. A man I’d never seen before (Mike) walked in and asked if he could fill out an application. The bookkeeper gave him an application on a clipboard; put him in the next office and we resumed our
I used to think that being able to leave a voice mail for a customer was the next best thing to talking to that person. I used to think that the convenience of being able to send an email to a customer at any time, day or night was efficient.
My father is an active, energetic 87 year old. One of the things he’s always done and still enjoys is “making wood”. He burns wood for heat and he sells a few cords as well. Dad has always taken good care of his saws. The blades on his chainsaws (he has five in all) get sharpened and oiled regularly. I