Ask Your Customers These Questions

Every year about this time, company leaders start planning for the upcoming year.  They look at equipment and technology needs.  They make educated guesses about sales.  If they’re lucky, they have a backlog of orders to carry into the next year.  They add that backlog to historical sales data to produce a revenue target.   

12 Questions To Help You Develop A “Kick-Ass” Strategic Plan

“As far as I’m concerned, strategic planning is a colossal waste of time and energy.  I’m not doing one anymore”.  Douglas made no bones about it, he was frustrated by the hours he and his staff poured into strategic planning only to have the document sit on the shelf unused and unviewed until the next year when it was time

What’s On Your “STOP DOING” List?

We all want to be more effective and efficient but we’re often so mired down in the details and routine of our days that we don’t catch the things we’re doing that gobble valuable time and don’t add value.   

It’s Bosses Day, Pay It forward

One of the biggest challenges  of owning a business is managing people.  Some business owners seem to be natural relators; they were born with the gift of hiring good people and achieving great results through them.  For others, it is not so easy.  

6 Ways To Have More Fun Running Your Business

I was having coffee with a business owner last week.  He was describing some of the challenges he was facing.  He wrapped up his litany with the words, “Running my business just isn’t fun anymore.”   

Do You Give Your Customers Moments Of Magic Or Moments Of Misery?

In 1986 Jan Carlzon, former president of Scandinavian Airlines wrote a book called “Moments of Truth”.  As Carlzon says, “Anytime a customer comes into contact with any aspect of a business, however remote, it’s an opportunity to form an impression.”   

Light Bulb Moments – Bring ‘Em On!

I love going to conferences and being exposed to new ideas.  That’s why I attended the MREA Energy Issues Summit last week and that’s where I had my most recent “light bulb” moment.   

Noble Goals?

Kent Gilmore, President of Nahan Printing talked yesterday about business strategy.  He’s an engaging speaker who brought business concepts to life with his experiences and anecdotes.  The ideas he shared were absolutely relevant to members of my roundtables.   

Should you ever fire a customer?

Some truths are universal. •The sun rises in the east •The truth is the truth even if no one believes it •Nature weeds out the stupid   


  This is a word I hardly ever use and one I don’t hear others use often either.  It’s a powerful word, defined as “suffering from intense grief – crushed by grief”.