Do You Need A Reverse Mentor?

Linda LaitalaBusiness, EmployeesLeave a Comment

Jack Welch, former GE Chairman popularized “reverse mentoring” over a decade ago.  He ordered his top 600 managers to find Internet junkies among their ranks and become their students. With the ever-increasing role of technology in business, the concept is now even more relevant.

Play Your Way To Solutions!

Linda LaitalaBusiness, EmployeesLeave a Comment

It isn’t easy staying ahead of the curve.  It’s even harder to engage employees in creative problem solving. They may have innovative ideas but are so busy with their day to day activities, they don’t have time to ponder “What could make this better, faster, cheaper or unnecessary?”

Your Price Is Too High!

Linda LaitalaSalesLeave a Comment

Like most of us, you have heard (and uttered) those five dreaded words more than a few times.  It’s the most common objection encountered in every industry, and the most difficult to overcome.

Do You Speak In A “Love Language”?

Linda LaitalaBusinessLeave a Comment

Balance is an important topic in my roundtables.  Many business owners spend years building successful companies only to discover a disconnect when they finally feel they have the time to enjoy the fruits of their labor with the people they love.   

You Can’t Buy Loyalty!

Linda LaitalaBusiness, EmployeesLeave a Comment

Coupons won’t do it.  Reducing your prices won’t do it; there’s always someone willing to make less money than you.  Inspiring loyalty means you have to build value into the very fabric of your business – excellent products supported by dedicated and friendly people. Make (and keep) your big promises What you do after making the sale may be more

Where Do You Keep The Ketchup?

Linda LaitalaBusiness, EmployeesLeave a Comment

When we consider diversity in the workplace, we often react negatively, thinking of being required to hire xx% of employees representing different races and ethnic backgrounds.Scott Page, Professor of Complex Systems at the University of Michigan, takes a different approach.  Instead of pondering moral questions like, “Why can’t we all get along?” he asks; “How can we all be more

What Will Make You Healthy, Wealthy And Wise?

Linda LaitalaBusinessLeave a Comment

We’re staring at the beginning of another new year; one that can be filled with opportunity, excitement, joy and pain.  We don’t know what the next 365 days will bring.  We do know though, that 2016 won’t be the same as 2015.