Light Bulb Moments – Bring ‘Em On!

I love going to conferences and being exposed to new ideas.  That’s why I attended the MREA Energy Issues Summit last week and that’s where I had my most recent “light bulb” moment.   

What Million Dollar Customer Have You Ignored today?

Have you ever had a bad car-shopping experience?  Jim, an acquaintance, was shopping for a high end, luxury car.  He contacted six dealerships.  All sold expensive cars, yet only one showed genuine interest.  The manager took all the time Jim needed, was highly knowledgeable and even told him when he could come back to look at a new model just

“They beat me up… But I kind of liked it.”

One of the things that I enjoy most about my work is that I get to meet all kinds of people in many different types of businesses.  Each individual brings his/her own unique personality, skill set and strengths to the table.   

For goodness sake, pay attention!

For goodness sake, pay attention! A friend of mine recently went to Mexico; the airports coming and going were packed. Long lines snaked through the terminal as people waited to go through security. As they waited, some texted, and texted and texted – one after another – totally oblivious of their surroundings until the moment the agent asked for their

The secret to keeping good employees (Hint: It isn’t money)

The secret to keeping good employees (Hint: It isn’t money) The topic of the week was how to keep employees. At a CEO Roundtable meeting this week a business owner admitted that hiring an admin person would make her much more efficient, but she hesitated to do so because she couldn’t afford to pay much. She said, “I can only

Don’t make resolutions – Make changes

Newspapers and magazines are full of articles on how to make New Year’s resolutions that succeed. Even Harvey Mackay joined in: • “Resolutions need to be specific, attainable and personal. They need to come from your heart.” • “The fewer resolutions you have, the better.” • Tell other people; it puts pressure on you to stick with it. • Reward