Sean and Dave are brothers and business partners. They’ve built their company by working hard, paying attention to the numbers and listening to customers. Their business has been stable and successful for years. Lately though, changes in technology, increasing competition and customer preferences have begun to threaten the status quo.
I was in line at a small bookstore at the end of a day; there was only one clerk behind the counter. Suddenly the door opened and a woman stepped in front of me, interrupting the clerk (who was helping another customer) and totally ignoring those patiently waiting their turn. She demanded immediate service.
The bumper sticker on the car ahead of me read: Don’t believe everything you think. My reaction was, “Say what??” Then I stepped back and considered the statement. The average person thinks between 50,000 and 70,000 thoughts per day; they range from the mundane (Pick up bread on the way home.) to significant (I love you.) to the self-destructive (I’m
In almost every roundtable I facilitate, one business owner laments the difficulty in finding skilled employees in today’s economy. That’s why it’s easy to talk yourself into keeping a “bad apple”, but beware. A bad apple is a person whose negative behavior affects the rest of the group to varying degrees. Bad apples are like a virus to their teams
Coupons won’t do it. Reducing your prices won’t do it; there’s always someone willing to make less money than you. Inspiring loyalty means you have to build value into the very fabric of your business – excellent products supported by dedicated and friendly people. Make (and keep) your big promises What you do after making the sale may be more