In every organization there are: The Naysayers who aren’t for you. They may not speak out, but you have a gut feeling they don’t have your back. These people don’t want the best for you; they might be passive or aggressive in their resistance.
PIVOT into A New Normal
Do you sometimes wish you are in a bad dream and when you wake up, everything will be back to what it was six months ago? Sorry, not happening.
This is the Day! It’s All About Customers
“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” – Steve Jobs
What Does the Other Person Want?
The ability to persuade is a valuable skill. It translates into making a huge sale, convincing people to follow your leadership, getting customers to pay bills on time, and assisting in passing legislation that’s important to you.
“The Talk” – We Can Be Better Than This
When I was growing up getting “the talk” meant having a somewhat awkward conversation with your parent about the birds & the bees. Today having “the talk” means something entirely different and more ominous especially if you are a person of color.
What Have We Learned from All This?
How quickly life can change. We’re five months into a pandemic that has changed the rhythm of our lives. As we take time to think first of the health of our families, friends, employees, and communities, we are also learning lessons that will help us navigate future challenges.
What Makes You Afraid?
Everyone is afraid of something: spiders, snakes, rejection, the unknown – the list is endless. We’re all hardwired to feel fear.
Distractions
Our world is full of distractions: kids home from school, vacation plans (or lack of them), coronavirus, summer heat, short tempers, email, social media, bright shiny objects, and now even protests and riots.
Our Precious Cell Phones
Our cell phones have become an essential part of us. We use them incessantly to send and receive messages, check our email, follow the latest tweetstorm, make and track purchases, or simply play a game. Hardcore users devote up to 12 hours every day to their smartphones. There’s no indication that spending that much time staring at a small screen
The Importance of Emotional Intelligence
Do you sometimes react quickly to a situation and later wish you had “thought before you acted”? Do you find that your emotions control decisions rather than objectively looking at an issue before acting? As a leader, are you aware how your emotions and the emotions of your team can affect actions and reactions? Your answers to these questions may