When you think of boundaries, you think of giant fences or “do not enter” signs. Boundaries at work are less obvious.
While waiting for an appointment last week, I overheard an employee complaining to his supervisor. The frustrated employee was full of criticisms and getting more and more worked up as he went through his litany of gripes. When he ran out of steam and paused, the supervisor responded. “I hear you. Do you have an idea about how it should