I am often struck by comments people make when they miss an opportunity to speak up. “She knows I don’t like to reprimand people, so she pushes the rules a hair past the limit, knowing I won’t call her on it.” “Why does Harriet keep telling stories about people who’ve died from cancer. It upsets me. Doesn’t she remember my
How do you know if The Price is Right?
Harold owned a manufacturing company that shipped millions of parts to customers all over the country. One of his biggest customers demanded special packaging, just-in-time delivery, and small batch quantities. At the same time, they were paying late, aggressively negotiating prices, and taking discounts that had not been authorized. When quotes came in for next year’s orders, the buyer wrote