Most of us think we know why customers buy from us; right price, great chemistry and being in the right place at the right time.
It may have started in Silicon Valley, but companies around the world are using more creative job titles. Here are some cutting-edge titles that may inspire you when completing your next performance appraisal. Innovation Sherpa – Consultants at Microsoft who help people figure out how to come up with new ideas and meet unarticulated needs.
They didn’t listen to a single word I said. Nothing from them ever arrives on time. It’s so hard to deal with them; I can never talk to a real person. Providing great customer service is not only critical in today’s connected world it is mandatory. A Customer Experience Impact Report conducted by Oracle showed that 86% of customers are
During a play in New York City about gang violence, a cell phone rang in the audience. Thoughtlessly, the man answered it. He was hunched over talking when one of the actors walked over, pointed the prop gun at him and said, “Give me the phone!” Sheepishly the man handed it over. The audience erupted in applause.
A business owner I’d worked with years ago called me last week, his business has been going downhill for years. When he purchased the then profitable business from his father, there were 25 employees and the future was bright. Today, he has two employees and is on the verge of closing the doors. He was looking for ideas on what
I watched a couple training videos this week. The phrase “It never gets easier, you just get better,” was repeated over and over. No matter what you are trying to improve, this is a great mantra. It’s all about change, taking risks, adapting to changing conditions and staying on top of your game. It’s about pushing yourself to achieve ever
Bill Gates is often credited with the quote, “I will always choose a lazy person to do a difficult job because a lazy person will find an easy way to do it.” It’s a great quote, but it came from Frank B. Gilbreth Sr. He studied the best and poorest bricklayers and stumbled on an astonishing fact; he could learn