Be An Aspirin

Be An Aspirin

Most of us think we know why customers buy from us; right price, great chemistry and being in the right place at the right time.

What Are You Thankful For?

While living our own busy lives, we seldom take the time to think about what we should be thankful for.  We tend to focus on what we don’t have instead of the good things in our lives.  

Awesome Isn’t A Job Title

It may have started in Silicon Valley, but companies around the world are using more creative job titles.  Here are some cutting-edge titles that may inspire you when completing your next performance appraisal. Innovation Sherpa – Consultants at Microsoft who help people figure out how to come up with new ideas and meet unarticulated needs.  

Killer words for your business

customer service

They didn’t listen to a single word I said. Nothing from them ever arrives on time. It’s so hard to deal with them; I can never talk to a real person. Providing great customer service is not only critical in today’s connected world it is mandatory.  A Customer Experience Impact Report conducted by Oracle showed that 86% of customers are

Time and Priorities

During a play in New York City about gang violence, a cell phone rang in the audience.  Thoughtlessly, the man answered it.  He was hunched over talking when one of the actors walked over, pointed the prop gun at him and said, “Give me the phone!”  Sheepishly the man handed it over.  The audience erupted in applause. 

Friday Philosophizing on Thursday

How do you create a great company culture? By showing genuine concern for your employees, By communicating openly, By admitting that you’re not perfect; you’ve made mistakes. Steve Shurts, CEO of East Central Energy reinforces this caring culture by posting his

If you always do what you’ve always done…

A business owner I’d worked with years ago called me last week, his business has been going downhill for years. When he purchased the then profitable business from his father, there were 25 employees and the future was bright.  Today, he has two employees and is on the verge of closing the doors.  He was looking for ideas on what

It never gets easier, you just get better

I watched a couple training videos this week.  The phrase “It never gets easier, you just get better,” was repeated over and over. No matter what you are trying to improve, this is a great mantra.  It’s all about change, taking risks, adapting to changing conditions and staying on top of your game.  It’s about pushing yourself to achieve ever

Give the hardest job to the laziest person

Bill Gates is often credited with the quote, “I will always choose a lazy person to do a difficult job because a lazy person will find an easy way to do it.” It’s a great quote, but it came from Frank B. Gilbreth Sr. He studied the best and poorest bricklayers and stumbled on an astonishing fact; he could learn

How to say goodbye – Part II

The economy is thriving, unemployment is less than 4% Employees with high demand skill sets are being aggressively pursued by recruiters and talent acquisition firms.