Many people are intimidated when they think about running a business, being responsible for all the different aspects: finance, sales and marketing, developing new products or services, recruiting and retaining employees. The most critical aspect to the success of any business is people.
October Question of the Month: Describe the hiring process in your company?
Here are a few excellent peer responses throughout the month of October to the question: “Describe the hiring process in your company?” “We used to have a 2-step interview process; if we liked the candidate on the first interview, we’d bring them back for a second. That’s out the window now. Today, applicants seem to have two other offers on
Killer words for your business
They didn’t listen to a single word I said. Nothing from them ever arrives on time. It’s so hard to deal with them; I can never talk to a real person. Providing great customer service is not only critical in today’s connected world it is mandatory. A Customer Experience Impact Report conducted by Oracle showed that 86% of customers are
The best laid plans…
I like to plan and organize. I admit, in December I look forward to January’s clean slate and unlimited possibilities. I laid out my 2018 plan, set a couple audacious goals and started January with a bang.
Get Comfortable Being Uncomfortable
Listening to Jeff Gau, CEO of Marco discuss his company’s growth, he made a statement that stuck with me: “We don’t do anything today that we did back then. We’ve had to become comfortable being uncomfortable”. Jeff made other important and memorable points.
Heads or Tails
One of the most valuable skills you can learn and one of the hardest to master is how to make good decisions. In my work with business owners I’ve seen many different techniques. Timothy Carter describes some of my favorites.
What to do, What to do
Americans typically make an average of 70 decisions every day. Business owners probably make many more.
More Than You Bargained For
Last weekend, Dad and I went to an auction, seeking a bed for his guest bedroom. As happens at auctions, Dad couldn’t buy just a bed; he had to take the entire bedroom set. He got more than he bargained for. Anyone want a deal on a couple of dressers? Getting more than you bargained for happens more often than
Go, set the world on fire
Ignatius, the solider who founded the Jesuit Order, often ended his letters to his followers with the expression: ite, inflammate omnia – “Go, set the world on fire.” He wanted the Jesuit priests to be afire with passion and zeal in spreading the Gospel to the world.
Onboarding: You Only Get One Shot At This
Traditionally, orienting new employees is a rote process consisting of an employee handbook, videos, an explanation of duties and being introduced to co-workers. But in a tight labor market, savvy employers realize keeping good employees depends on the initial relationship they develop with the organization – the Onboarding process.